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Event rule and alert management

Hi Team, I am new to event rule and alert management rule. I have a requirement:I have to create event rule and alert management. The requirement is, Add the following conditions to the new alert rule: CI Class = Cloud Service Account OR CI Class = R...

abhisek by Tera Contributor
  • 751 Views
  • 1 replies
  • 0 helpfuls

Resolved! Changing Incident Priority Based on Alert Metric Name

Hello Everyone,We have incidents being created through Event Management. Our requirement is to update the priority (impact and urgency) of these incidents based on the metric name of the originating alert.I tried configuring this using Alert Manageme...

lvenna by Tera Expert
  • 2725 Views
  • 7 replies
  • 0 helpfuls

Resolved! How to add Image in converted PDF from RITM

Hello, I am trying to add company's logo on top left corner on the header on the PDF.I am converting this PDF from RITM on Insert using Business rule. Can someone help to correct my code if anything is missing  // (function executeRule(current, previ...

CSA Question

What is not related to Workflow?A. TransitionsB. VersionsC. ActivitiesD. Categories  What is the Ans for this Question

piyushbedre by Tera Contributor
  • 859 Views
  • 4 replies
  • 1 helpfuls

Resolved! HTML widget change for dropdown

I need two fields dependency on widget, like country and stateCountry: United kingdom, Europe and United States.States: United kingdom: 1 stateEurope: 4 statesUnited States: 19 states when "country" is selected as US then "state" must show 19 options...

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Hafsa1 by Mega Sage
  • 1498 Views
  • 5 replies
  • 1 helpfuls

NA Subcategory Added Automatically in Record Producer

Hello Community,In my Record Producer, when I select an Incident Type, the corresponding Incident Subcategories are displayed correctly.However, I’ve noticed that the last subcategory ("NA") is always being added automatically to the list of selected...

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pawankumar1 by Tera Contributor
  • 776 Views
  • 4 replies
  • 0 helpfuls

Resolved! Virtual agent Plugin

Hi,  I want to install Glide Virtual Agent on my PDI. When I click on Install now, it gives me the popup, 'This plugin is associated with a for-fee subscription'.  Does this mean I have to pay for installing this in my PDI? Somewhere I have seen that...