Hi all,I need some help understanding an issue in agent chat. we have not configured autopilot, but sometimes it is still automatically assigning to autopilot to end chat sessions . i will add screenshot below for referenceAs any faced same issue or ...
I have a piece of code and in that script I want RITMs to autocreate on every 8th dau of month, I want it to run on 8th day of every month and if 8th day is a weekend it should skip and then run on Monday i.e. should only run on weekdays.But when I a...
Good day,i have an issue where sometimes when a user submits a catalog item for approval, they might put in the wrong approver. so instead of resubmitted the entire request again or rejecting and go through the entire approval process again with prev...
I have a select box variable in an order guide and I am passing the value selected to a similar select box which has same values in a catalog item via Item Variable Assignment. It works well when we do not change it, but do not work when we go back c...
Is there a way to disable "please type your response here". The goal is to get the users to only click the button. We do not want users input, other that yes/no when ask 'would you like to add a comment'
Good day folks, Looking for assistance on removing Documents from being searched on ESC. I am certain I'm missing something in the configuration but I do believe this was OOB configuration. Reviewing the screen shots attached, we have a catalog item ...
MTTR calculation by excluding onhold state , OOB indicator having [[Summed duration of resolved incidents]] / [[Number of resolved incidents]] its include onhold state so how to exclude and calculate MTTR
What is maximum window time for re-schduling the Online CSA exam in case the exam window has passed
Can we do only a CI as a principle CI not a particular class? is that be possible out of the box in ServiceNow?
Hi everyone,I’ve reviewed the ServiceNow documentation on Digital Portfolio Management (DPM) roles, which mentions two main roles:sn_dpm.dpm_admin – for setup, configuration, and full DPM administration.sn_dpm.dpm_manager – for standard users like Se...
We were asked to add text to the virtual agent button for accessibility purposes. We’re able to change the width and color but can’t figure out how to get text in there.Here’s what we have now: What we trying to do is something like this: Does anyon...
Hi Team,When a user ends a live chat with an agent, the bot displays a message: “Thank you for contacting us. The chat has ended.” After this, if the user clicks the text area that says, “Click here to start a new conversation,” the chat reopens in t...
How to pass a value from one variable set to another variable set in catalog form, I have requestor in variable set 1, i want to copy that value into variable set 2 how to acheive this
Trying to add 3 variable sets to a new catalog item and getting the messages below:I was able to add 5 other variable sets with no error messages and these 3 have the most variables listed within them (like over 50 total) so don't want to reproduce t...
Hello, i have a catalogitem where the logged in leader user will get a list of all employees under them. The issue is i know how to do this with a map to field, but its a catalog item. How do i make it so that the logged in user gets all the employee...