Team I want to update CI relationship mapping in CMDB and import it to snow,is there a way to do it?

Parent child incident updation ,closure and dependency

Hi Team ,I am receiving tickets in snow with tags of parent and child ,but have noticed the below issues and seek solution  :          - I  have to manually merge the child to a parent ticket-Updates from parent are not flowing to the child -Closure ...

How to check mean time to close a change request and to approve change request ?

Flow Designer giving error on Run As: System User

We have a flow that is throwing an error in Create record for sys_user_grmember table.Error:Although we are encountering this error, the group was still added in users' profile so this does not make sense.In our properties, the Run As is set to Syste...

Notification

Hello!I need to send notification to the (assigned to) on (incident task) whenever the incident got updated.How do I do that? Thanks,S

Unable to add indicator to Dashboard

I have created a manual indicator and set with values. Then tried to add the indicator to the dashboard navigating to add widgets - > performance analytics. Then tried to search for the widget, but the widget is not populating on search. what could b...

how to track the reply and reply all emails from the procurement case form

how to monitor the procurement cases when sending email from procurement case in service now using reply and reply all buttons using the flow designer.we had tried with references tag, this references field not showing in email headers .Even Message-...

I have to assign user in assigned to field based on field value in catalog item.

Hi,  I have to assign user in assigned to field based on field value in catalog item. I have catalog item and in that there is variable called 'ABC' that is a select box field and it is having values 1, 2, 3, 4, 5, 6 and when user submit request for ...

Survey Designer - reference field with reference to multiple records

Use case: My customer needs a survey that allows users to select relevant vendors from a specific table. A standard reference field won't work, as it only supports selecting a single item. In this scenario, users need the flexibility to select anywhe...

Filter Configuration items base on selected Service Offering in Incident form

Hi All In Incident form I have two fields:service_offering and cmdb_ci - both reference to tablesI need to filter cmdb_ci field base on what has been selected in service_offering. Values from these fields are connected in cmdb_rel_ci table like below...

How to find if the incident is not updated in last 5 business hours in servicenow in flow desinger

Hi, I need to find out the incident which is not updated in last X business hours in servicenow.I want to use it in a flow designer . Any help will be appreciated Thanks,Nayan

Interview questions

Hi All, I have some doubts related to interview questions : 1. How to pass the current sysid or URL in the onload client script.2. You write a display business rule and script include; which one will go performance- and scripting-wise?3. Have you cre...

JAMF SGC Mapping to Personal Computer Class

I am trying to update the class mapping of JAMF computer data from the Computer [cmdb_ci_computer] to the Personal Computer [cmdb_ci_pc_hardware] table. When I update the mappings and add the relationships, I am getting the following error when attem...

How to map ServiceNow Assign to field and Jira assignee field through flow

Hi team Currently, I am trying to integrate Jira and ServiceNow in flow I mapped fields and it is working fine  when I try to update the issue with ServiceNow assigned to filed and Jira assignee fields it does not trigger anyone has any idea how to m...

We need to sync from ServiceNow to Azure Devops

Hello Team,  We have Agile Development plugin insatlled , We need to integrate between ServiceNow to Microsoft Azure DevOps. We need to sync from ServiceNow to Azure Devops whenever new RITM automatically the work item created in Azure Devops and sta...