How to achieve the below scenario using scheduled script ?*A. For a catalog item, send approval to requester’s manager.B. If manager did not approve within 3 days then send that approval(eventqueue) to lineManager’s.Manager.C. If that person (lineMan...
var ritmGR = new GlideRecord('sysapproval_approver');ritmGR.addEncodedQuery('state=requested^sysapproval.state=4'); // Target approvals for specific RITMsritmGR.query(); while (ritmGR.next()) { // Set approver state to rejected ritmGR.state = '...
Hi Experts,how come that my variable sets (created by me) is not readable or detected when transfering update sets, is it needed to be integrated within the instance first? like it should belong first to the instance or are there any other way for my...
I have an UI action called copy change which copies all the tasks and some of the fields from original change but to move further in state from new to access we need peer review button to click on to generate peer review task and move further for app...
Hello all, My requirement is to convert the RITM into PDF and trigger it to the approver to get Esigned by them.I am able to convert the PDF.Can sameone help me with the cost effective options and configuration steps which I can use to get ESignatur...
Hi,I have a requirement to make planned end date and planned start date on change management form should be editable for change_manager role in all the states, i have tried scripts and UI actions but it is still not working.Can anyone help me achieve...
Hi, My task is when the user open incident need to update the Description and short description and then automatically update same description & short description in the problem record. I'm executing code but not working. when to run : Description :...
Respected team, I have a clarification to complete the Task-2. There is an error obtained during the role. Kindly provide solution for the below, Did you create the group in CMDB Groups? Is it of type 'Health'?
I have a requirement to have attachment visible only for requestor and 2 groups for particular record producer.RP will create case with particular subcategory, requirement is when subcategory=9, then any attachment should be visible only to requestor...
Does anybody have a genuine Diagram or pictorial representation of how ServiceNow Azure Cloud Discovery works ,or how is the discovery done between both ? I want to have a check like how the SPN ,mid servers etc play their role in the process and pop...
Hello All,I want to hide a 'Close Task' button which is available on the task form in Service Operation Workspace.Please let me know the how we can do this? Thanks.
Hi All, When a user submits a Normal Change Request and the access approval is completed, the request is expected to move to the "Authorize" state. However, due to a workflow change, we are encountering a state transition error at this step.Could you...
Have you collaborated with anyone to implement scheduled refreshes for dashboard reports?I’m currently working with a live agent chat dashboard and aiming to display real-time data.Since we don’t have the appropriate licensing to configure PA dashboa...
Hello ServiceNow Community,I have recently passed the ServiceNow Certified System Administrator (CSA) exam and am now preparing to take the Certified Application Developer (CAD) certification. I wanted to kindly ask if anyone could share useful resou...
Hi All, Chat getting closed abandoned even if agents are available and even end user waits for some duration to get response from the agent. Below points are what i understood from the docs, but even if user is waiting for some time, chat getting clo...
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