Resolved! How to show a downloadable xl file link conditionally when user selects one of choice in a dropdown
How to show a downloadable xl file link conditionally when user selects one of the choice in a dropdown field in service portal?
Forum Posts
Getting java.lang.NullPointerException while loading dashboard
Hi , in our instance of service now I am getting NullpointerException while loading a dashboard. I see that we started getting this error "2025-11-13 09:52:50" and I am suspecting that there was come change done on the filters for this dashboard whic...
Resolved! Is there configurations required to switch from ITSM Standard to ITSM Professional?
We currently have ITSM/ITOM Standard and have updated to ITSM/ITOM Professional. Is there specific configurations/installations that we need to do to start taking advantage of the new features. I have been searching for documentation and have not f...
can we change the Servicenow Profile in Time Sheet Portal color ?
Please let me know where do i have to change this code?CSS Code:// Grays$gray-base: #000000;$gray-dark: lighten($gray-base, 18.04%);$gray-darker: lighten($gray-base, 8.24%);$gray-light: lighten($gray-base, 40%);$gray-lighter: lighten($gray-base, 94.5...
Dashboard deployment issue.
Hi Team, We created one dashboard and adding the platform analytics reports, we deployed it to test instance, first time successfully deployed. Second time we have added 2 more analytics reports to the same dashboard, second time when we are deployin...
Non- conversational catalog is not opening in new page through virtual agent topic
Hi All, We are working on creating a new topic to request a catalog item through Virtual agent. PFB snips of the flow designed. The issue we are facing is whenever a catalog is searched through the topic and if it is of type non-conversational th...
Virtual Agent Fallback Topic
Hi ServiceNow Community,In Virtula Agent fallback topic flow, there’s a decision based on vaVars._topic_strategy == "unknown" vs. not unknown, which leads to different messages (“Wrong Topic” vs. “Topic Not Found”).I can’t find where _topic_strategy ...
In the List View i want editable acesses only one field remaing all are not editable .
I write code on onCellEdit but not working i will give my code the next linefunction onCellEdit(sysIDs, table, oldValues, newValue, callback) { var saveAndClose =true; var editedfield=g_list.getColumnName(); var allowField="u_item_type"; if(allo...
Service Portal - Hide user information on header menu.
Hi Every Body How can i Hide user information on header menu ? Is there any possibility that the header menu may not be displayed or be displayed without any options, including the logo, on a portal built with Service Portal? thanks.
Resolved! Notification
Hello,I hope you are doing great,I want to create a notification on incident table, to run : When the incident is updated by a problem : but I am stucked on the tab "when to " : Who will receive it = "assigned to"And what it will contain : I can set...
"AI-Driven ticket creation"
Hi all, With ITSM Pro it is possible to detect category, assignment groups and generally speaking values from user input (free text) to automatically fill in incidents or requests? If so, what is needed to trigger it? Predictive Intelligence and NLU ...
take table data from widget and add to RITM and SCTASK
hi everyone, I've created a simple and dynamic widget to use on the service portal so that users can add info into each row and copy rows as needed (like a multi-row but with the ability to duplicate rows). but when the catalog item is submitted, the...
Enabling only OAuth 2.0 access only by Blocking Basic Authentication for user in table API Access
Hi All,Currently I have given table API access to an application which is currently using username and password and it is currently authenticated as basic authentication. I want to now change this table API access to OAuth 2.0 authentication.While Es...
User changed the incident state to resolved without filling mandatory fields
Hi Community, User changed the incident state to resolved without filling mandatory fields. Even i checked it in history when they changed the state to resolved at that time mandatory fields are not filled . How it is possible ? Regards,Tulasi.
Resolved! Want to add virtual agent chat in service portal
Hi, I want to add virtual agent chatbot in service portal. I am doing this through service portal Configuration -> Designer page. In the preview it is showing correctly but not getting saved. Please guide me what am I missing. Earlier I have done th...