Consolidated Problem Management report

[praveen0078]

Hi Team

Need urgent help. I'm struggling to make a weekly/monthly problem report bcos we don't have CMDB incorporated in our ServiceNow tool. I need a consolidated problems report to include:

1. Duration of the Problem ticket
2. Last update to the problem ticket
3. Priority of the problem ticket
4. Ticket opened date and opened by Whom.
5. "Related Incidents to the Problem ticket" and "incident converted to problem count"

A Snapshot of the report query (especially in the CONFIGURE report stage) is what I'm looking for, so that I can add all the aforementioned elements into it.

Thanks In Advance

PV

[AndersBGS]

Hi @praveen0078 ,

Where do you experience issues when you create the reports that you have mentioned?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[praveen0078]

Hi AndersBGS

Apologies, If I'm not proving accurate info. I get stuck whilst creating a Report from scratch in the CONFIGURE section of a NEW report (to incorporate the condition/filters from my initial email)

What I would really really love to accomplish is: A Problem Management Dashboard like this one below:

https://docs.servicenow.com/bundle/utah-it-service-management/page/use/dashboards/application-conten...

How do I configure or make this from scratch? This is what I would very much like to have.

I have the "pa_viewer" role on my SN account. 

Any assistance would be really appreciated cos I need to get this sorted within 24-48 hours time.

TIA

Praveen