Hi Community ,I’d like to share a solution for dynamically applying different form views on the pm_project table based on user group membership and portfolio. RequirementThere are two user groups:TMOBusiness OwnerOn the pm_project table, we have TMO ...
Hi Community ,I’d like to share a solution for a common but tricky requirement in ServiceNow:keeping two reference fields synchronized in both directions without causing infinite recursion. RequirementOn a ServiceNow form, there are two reference fie...
I have created a Declarative action for list view of custom workspace table. And then created a new action configuration to map the list action to workspace. But still the button is not visible.
Hello,I would like to know if ServiceNow provides an official service status page, similar to Slack Status, where we can check the real-time status of ServiceNow services.Is there an official website where we can monitor the status of ServiceNow serv...
Hi, I am trying to develop a case where I have created a new Topic to get Incident number as Input from User to add comments to it. I am calling "Add Notes" Topic Block (custom) so that comments can be added to the incident. However, I am not able t...
We are setting up a Tanium integration that requires configuring trusted IP ranges in the Tanium tool. Upon reviewing the IP ranges, we noticed that the same IPs are used for both sub-prod and prod instances. Tanium allows only a single token per IP ...
Hi everyone, We would like to make use of the Now Assist ITSM and its LLM-related functionalities in the VA. In our current VA build, we have a couple of topics that are presented to the user as tiles as part of the initial greeting, including a topi...
Hi all, I am seeing this Security Attribute while working through my skipped updates for the Washington upgrade. I can't find any breakdown of the Security Attributes - UserIsAuthenticated. I am assuming this just means that the user is signed into...
Hello Everyone,I have created multiple client templates for incident table but when i click on "..." & click on Email then the template having less order only that gets applied i want to see all the templates and choose from it .How i can get it?@Ank...
Hello! it's so critical for me this needI want to know which OOB (Business rules or client script) is responsible for the auto populate of hardware fields please. i customised some filds on [alm_hardware] and i can't auto populate them. Thank you
I have created a UI Action on the sc_req_item table and added the same code that I found in the UI Action for the Problem table for Creating a Standard Change:action.setRedirectURL(new StdChangeUtils().getURLForTask(current, 'rfc'));When this UI Acti...
I'm developing a topin within Virtual Agent designer. I developed a separated AI Agent that i tested in AI AGent studio and works fine. In the topic, i use utilities AI Connector to call and use AI Agent but it goes in loop showing "Guiding issue res...
whenever i am using the copy change(button) on the emergency change request record, it is creating new record type as normal. please suggest how to fix this issue
I’m trying to understand the exact behavior of form logic in ServiceNow. Both Client Scripts and UI Policies run on the client side, but I’ve observed that Client Scripts execute first, followed by UI Policies.I understand the documented execution or...
Hello Guys! Do you know where table should be used to translated this OOB fields (Non translated) ?Thank you so much for help!
