Forum Posts
two tables in list collector variable
I have a list collector variable which fetch values from "cmdb_sam_sw_install" table. Can we have another table(samp_sw_subscription) added to this list collector variable? In "install" table "user" field is available and in "subscription" table "ass...
Designing an LLM-based Virtual Agent for Incident Creation – Am I Over-Structuring It?
I’m currently building a Virtual Agent topic focused on incident creation. The flow works as follows:The agent collects the user’s issue and additional details.It performs a Knowledge Search within the topic to suggest relevant KB articles.If the art...
Why Use Before Business Rule for Validation Instead of After?
Hi Everyone,I wanted to understand why validation logic should be implemented using a Before Business Rule instead of an After Business Rule in ServiceNow.In what scenarios is this approach preferred, and what issues can arise if validation is done u...
Resolved! PA Threshold Notification - Create an INC
I have a PA dashboard that tracks number of security incidents created per day. I set Threshold where if over 3000 security incidents are created, send a notification. We want to generate an INC after the threshold is breached and assign it to our te...
Teams Notifications Not Received When Now Assist is Enabled in Virtual Agent.
Hi All,I am facing an issue with Provider Notifications in Microsoft Teams when using Virtual Agent (VA) with Now Assist enabled.Scenario:Provider notification is triggered from Virtual Agent.When Now Assist is activated in Virtual Agent, notificatio...
Resolved! More than one target records exists for target table sys_user with query LDAP import warning message
We have done LDAP integration in ServiceNow with below condiotions1. Active directory attribure - "objectguid" as coalesce field 2. Importing data scehduled configured for every 6 hours 3. Connection is good but when we check the import set after we ...
Resolved! Email client templates visibility on condition
Hi Everyone, Requirement 1:There is an out-of-the-box email client template for change requests called “Email to Requested By and Assigned To.” The requirement is to hide this email template when the state is “Closed” or “Cancelled.”However, even aft...
can't create a catalog item using REST API
Hi @Ankur Bawiskar I'm trying to submit a request using Postman with the API and payload below, but it's generating a cart ID instead of a request number. I've followed your instructions in the old post. Post : https://dev.service-now.com/api/sn_sc/s...
SLA definition changed or created after incidents are linked to previous SLA definition
If an SLA definition has been configured in the past, it has to be changed or a new SLA definition has to be created then,- Will the new SLA definition have any impact on the older incidents following the previous SLA? If yes, then when?- What measur...
Resolved! Changes to dashboard built in the workspace are not moved when we promote the app
Changes to dashboard built in the workspace are not moved when we promote the app via My company applications. Can someone please explain how to promote the changes?
Resolved! When can I am allowed to create an article?
I don't have an option to create an article like my colleague has. I have to request some role/ it will be allowed at certain level?
Resolved! Flow designer inline script to update an integer field with the sum of two other choice fields
Hi, I really want to use a flow to set a field value. I could probably get this working easily as a business rule but at this point it's the principal of the thing. I have 2 choice fields with numeric values that, when updated, should be summed tog...
Resolved! Email field getting truncated unexpectadly
Hello community, I was experiencing truncation of the email field and, originally, I thought it could be a matter of changing the length of the field, but I since noticed that truncation is happening for emails that are nowhere near the length limit....
Vancouver Virtual Agent Show notification topic
We are working with the ServiceNow Virtual Agent (Vancouver). There seems to be an Out Of The Box topic called “show notification” (within the setup topics model), which shows up unwanted in certain cases. We cannot inactivate the topic, change the a...
