Hello!Trying to remember where to do this and not 100%I have a template that I want to useI went into Knowledge > Admin > Article TemplatesCreated a new one for How to (Standard)Added the field BODY as HTML, but I have default wording I want in there...
Hi, Is there a way to modify the mouse hover in Service Portal?
I have used OOB flow for change approval, we require 2 approvals which is manager and CAB.Now both the approvals trigger together where as we wanted it to trigger in sequence so i have added sequence under policy input in approval policy and in decis...
Access controls are evaluated in this order:1. Match object against table ACL2, Match the object against field ACLWithin step 1 above, what order are the table ACLs evaluated?A. Specific to general: Table.Field ACL, Parent Table.Field ACL, *.Field AC...
Hi All,There is use case where user will attach an attachment that may be doc or pdf or png or excel or csv etc. Attachment will be on the incident form, Now we have to extract all the data which is in that attachments, How do we extract data in the ...
I would like to list all the Incidents where, in the Incident Details form, in the Related Records section, a Change Request was added I ran the filter below on the Incidents table but no records are returned. I assume it is because there is a man...
Hello all, I have created a flow designer with a trigger condition like, Updated and the table name selected is Business Application and Condition is: Description contains Test 123.and later I am triggering approvals from the Actions. My requirement ...
We are using Policy Management from GRC. When the Policy gets approved, the KB article is published and attached to the Policy Record. The policy can be restricted and only visible to the specific people tagged in the Policy records, e.g. Policy App...
Hi Devs, How do we add more intents to the Default AI Search Genius Results Model? It says this model is read-only. Is this intended as a template that is supposed to be cloned and then we can add more intents to it?
While doing any workflow the field values under set value is showing any value to set in field lebel.The second snapshot from another instance it's working fine.Any help would be appriciated.
Hi Team, In HR Workspace, the description is visible only if coe and service are selected, i checked UI policy but there is no such. How to find the cause. Also if i create a case it shows you dont have permission to read the record. "You do not have...
I am currently setting up chat bot and live chat for our portal. The Virtual Agent seems to be working however when I try to connect to a Live Agent I get an error. The chat starts with a greeting from the Virtual Agent but when a user tries to conta...
Hi , I want attach a doc in the client email template based on predefined condition email template needs to populate. And attached needs to update dynamically based on the current record details. eg:for the incident INC*****90, Then in the doc there ...
Is there a way to make the icon circled in the image bigger? I have searched throughout the entire instance but I don't see a CSS file or client script to be able to change it.
Good afternoonPlease guide me on the following: I have a catalog item in which an idea can be logged Once logged the variables appears in the RITM. The idea has to be approved or rejected by the idea logger's manager. Not all managers have the ITIL r...
