Resolved! system session extend issue
Apparently it’s not giving option to extend the session and just logs it out.@Ankur Bawiskar what could be the issue?
Forum Posts
Resolved! user's managers check
If ‘Requested For” rolls up to the following manager’s: allow the user to continue updating the form.Abel tuterALexnderAjay chandraIf not, don’t allow the user to update form and pop-up below error message:“You are not eligible to submit this request...
Restrict ritm creation via table API
The above requirement is not getting achieved with before insert BR, I need to block ritm creation via table api and only authorized channels like service catalog/approved API should be able to create.Please help, if anyone has implemented such requi...
Resolved! Vip users flag is not showing when selected on caller field of incident why?
Hello All,when i have selected a vip user in the caller field then it is not showing red color or any diffenece to identify th caller is a vip what could be the issue its showing in red color in the default view but no differnce or coloer showing in ...
AWA “AI Available” Presence Status – Origin and Functionality?
Hi everyone,While doing final testing in Advanced Work Assignment (AWA), we noticed a new presence status labeled “AI Available.” Our original question didn’t get much traction, so I’m resharing with a bit more context in case others have seen someth...
Resolved! Removing tool-tips from the Timesheet Portal
We are currently on Yokohama and upgrading to Australia soon. We have been asked to remove the tool-tips that seem to pop up when you mouse over anything on the Timesheet Portal and stay popped up for several seconds. They get in the way of filling o...
Resolved! How to create an AI Agent that retrieves a list of Incidents that meet certain criteria
What tools do I need please in the following scenario: I want to create an AI Agent in the AI Agent Studio that could simply retrieve a list of Incident Numbers meet the following criteria:'created by' value as 'external email''created' in March 202...
Continual Improvement Management Values
In the Continual Improvement Management Module, there is a "base value" field and a "target value" field for a KPI. In addition, when you select PA as the "Success measurement method", an addition field, "Percentage Improvement" is also visible on t...
ServiceNow Integration with Salesforce
Hi,Recently, I have tried to integrate ServiceNow with Salesforce using OAuth 2.0. But in the salesforce I can't able to find the New Connected App in the App manager instead there is New External Client App. Even when i click on it is showing that i...
CMDB Health Micro-Certification Simulator (Yokohama) - no records in De-duplication Tasks
Anyone experienced this? I think I made a mistake when I implemented the Taks 09: Remediate Duplicate.When I try to validate the task, it failed and I cannot do it again because there's no records now in De-duplication Tasks.How can I recover this?
How to configure notification for Survey interaction
Hi Team,I am trying to create a notification for survey interaction.i have created the survey for interaction ,and now am trying to configure notification for survey in trigger \am unable to fine how to tag interaction table name,i have followed OOB ...
Short description : ITSM VA - Investigation and Technical Audit of Direct-to-Agent Chat Link
Background: The organization currently utilizes a specific direct-link capability that bypasses automated workflows to connect users immediately with a human agent. To ensure this remains compatible with the "Gold Standard" Employee Center migration ...
Bulk Catalog item creation from Excel sheet
Hi Team, We have requirement to create bulk catalog items from excel sheet . anyone already implemented we are looking for valid template on same.Any leads will be appreciated. Thanks
Creating the Test steps in custom workspace in custom scope
Hi Community,I have requirement to create the test steps for test case withing the workspace. What I have done?I have created custom application, in that created workspace , in the workspace I have added test management table 'sn_test_management_test...