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Forum Posts

Virtual Agent Fallback Topic

Hi ServiceNow Community,In Virtula Agent fallback topic flow, there’s a decision based on vaVars._topic_strategy == "unknown" vs. not unknown, which leads to different messages (“Wrong Topic” vs. “Topic Not Found”).I can’t find where _topic_strategy ...

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Resolved! Notification

Hello,I hope you are doing great,I want to create a notification on incident table, to run :  When the incident is updated by a problem : but I am stucked on the tab "when to " : Who will receive it = "assigned to"And what it will contain : I can set...

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"AI-Driven ticket creation"

Hi all, With ITSM Pro it is possible to detect category, assignment groups and generally speaking values from user input (free text) to automatically fill in incidents or requests? If so, what is needed to trigger it? Predictive Intelligence and NLU ...

take table data from widget and add to RITM and SCTASK

hi everyone, I've created a simple and dynamic widget to use on the service portal so that users can add info into each row and copy rows as needed (like a multi-row but with the ability to duplicate rows). but when the catalog item is submitted, the...

C-G by Tera Contributor
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Resolved! Want to add virtual agent chat in service portal

Hi,  I want to add virtual agent chatbot in service portal. I am doing this through service portal Configuration -> Designer page. In the preview it is showing correctly but not getting saved. Please guide me what am I missing. Earlier I have done th...