Unable to edit the outage record in New state of the change request
Unable to edit the outage record in New state of the change request. Ideally, there should be access to edit the fields in the outage records in New state.
Forum Posts
how to create a ACL for sys_id field?
Hi I am currently working on create ACL rule for sys_id field, which is not accessble in the dropdown list. how could I create one for sys_id field.
How to Provide Read-Only Access to Incidents for Non-ITIL Managers (Nothing Worked So Far)
Hi Community,I am looking for guidance on a specific use case around incident access for non-ITIL users.We have certain business managers (for example, store managers) who are not part of IT operations and therefore should not be granted the ITIL rol...
Resolved! Populate Order Guide Variables from URL
I want to create a URL that opens an Order Guide and populates 2 values. We are on the Now Experience and I can't seem to get this to work in any way. Here's what I've tried:Option 1[our instance]/now/nav/ui/classic/params/target/com.glideapp.servi...
Resolved! Add Virtual agent Analytics app to Dashboard
Ned to add Virtual agent analytics app dashboard to Regualr dashboard and need to add interactive filters too
Servicenow Blackout conditions not working as expected
I have created the following blackout window condition and it has one exception for a specific Configuration item name - which works as expected. but as soon as I want to add a second exception to this list, like this. the conditions are not work...
Resolved! Need service request management key operating procedure document for best practices
Hi Team, I need service request management (SRM) key operating procedure document for best practices, could you please help me on this? Thanks!
Resolved! How to change the layout of the view which pops up when you click on "Add" button on child incidents
Hello All,In Service Operation workspace when i click on child incident's related list one add button appears if i click on add one popup to add incidents is coming i want to configure the list layout for this. Anyone know which view this add button...
How can we get this option beside the navigator
Could anyone help us what steps we needs to take to enable this option and disable , please see the attachment
Is it possible to add custom filters for SOW landing page widget to exclude UK holidays/weekends?
Hi there, I wanted to know if there is any way to add scripted filter condition for landing page widget, something like, I checked existing filters for sow landing page widget but there I can see drop downs instead of script.Is it feasible to achieve...
Virtual Agent customization
Want to customize Virtual Agent as per requirements. Have configured some topics for the same. But whenever I'm opening Virtual agent, some default contents are being loaded. You may refer screenshot given below. I want to remove those contents. Plea...
Manager Hub : Translation not working
We have added some widget instances in the service portal and added the content in it(rich content, styled content etc. which we have created from content library), I would like to know can that content get translated to any other language automatica...
Report error
Getting below error I created a report called ‘Project Map’ Under the field ‘Map this data’ I cannot see any values in the drop-down.I believe this is causing the error message to appear - ERROR: Cannot generate the report. To configure the report,...
Resolved! "Additional details s" tab in incident ticket not visible for legacy incidents in ESC
Hi,I've added this additional details tab from ticket_configuration table but its not visible for legacy incidents on in newly created incidents, after adding this tab, it's visible.Can someone help. Thanks in advanced.
I want to implement E2T (on based on specific requirement)
(team 1)User1 from team1 is sending mail on instance mail id and ticket is generated and assigned to their support team.(on specific category and subcategory) (team 2)User2 from team2 is sending mail on instance mail id and ticket is generated and as...
