Hi Team,I have a requirement for the Incident table regarding Read and Write access based on the caller's management hierarchy.RequirementAccess should be granted according to the following rules:The caller of the incident should be able to read and ...
Hi Community, i have to work on the task. When snow incident or SCTASK raises to activate or deactivate the user in salesforce, now the team is doing it manually. Now i have to automate this task using integrationhub and i need assistance for doing t...
There is something wrong with this training module, and have absolutely zero idea what to do next. Q: Did you impersonate David Loo, open the incident with the assignment group of Hardware and add the close notes of 'Cycled server, EXCH-SD-05, per ch...
Post the Australia upgrade, an observation on the Change Module form where I have a customized reference field "On befalf of" [[ non mandatory field] if this field is not filled, every time the user opens that individual change record, on load it w...
How exactly 'Impacted Services/CIs' related list works on Incident form?I have set this property to TRUE 'com.snc.incident.refresh_impacted.include_affected_cis' I have chosen a CI which is associated with 2 Application services.Upon submitting the I...
User mid_user associated with down MID Server: b067e5bddb6c37844de6187344961984. No login attempts within reporting period. Need help to resolve this issue.
Hi Team,Could anyone recommend a good document or video that provides a detailed, step-by-step procedure for creating ATF with REST?I'm looking for resources that explain the complete process in a professional and well-structured manner, including pr...
Dear ServiceNow Community Friends I have PDI instance Australia version, I got created from servicenow developer homepage.I wanted to activate the bot for help with key word 'password reset' to give me relevant knowledge article automatically. Attach...
When a group approval is added manually, having one group member approve the request does not automatically change the status of the remaining approvers to 'No Longer Required'. Is this the expected Out-of-the-Box (OOTB) behavior? My goal is to find ...
I am trying to connect to live agent thorugh VA but it is not connecting though I am getting the interactions what could be the possible reason and also the solution
Hello, After the Australia release, we have been experiencing an issue when accessing reports that were created prior to the release.Although I have all the required roles and permissions to access these reports, I am still unable to view them. When ...
The question is: Can we configure an approval task for a user who does not have access to ServiceNow?The user will not have any roles. The client would like to send an approval to an IT director by email, allowing the user to approve or reject direct...
I have a query regarding EC Branding. I am unable to change the chat header logo. I have tried updating it, but the logo is not changing. Could you please help me resolve this issue or let me know if there are any additional steps required?
Hello, Please assist on below error.Error: S,Detail: Unexpected token: S : while executing Rest API GET method using action in flow designer. Below is the script step (function execute(inputs, outputs) { inputs = new AnsibleUtils().trimStringInput...
Hi everyone, In a Zurich instance, noticed that after a Virtual Agent conversation ends, the following message is displayed: "All done! Is there anything else I can help you with?""How was your chat? Give Feedback" I have already verified that: Respo...
