Control Language Translation for Record Producer Choices

sravanku888
Tera Contributor

‎05-28-2025 09:17 AM

Hi Everyone,

I'm working with a Record Producer that includes a "Select Currency" variable. This variable has the following choices:

1.India INR
2.United States Dollar (USD) $
3.Euro (EUR) €
4.British Pound Sterling (GBP) £
5.Japanese Yen (JPY) ¥
6.Australian Dollar (AUD) $
In the system already translations available for these choices into Spanish. However, we have a specific Requirement: when a user's preferred language is set to Spanish, these currency choices should not be translated into Spanish, even though translations exist. They should remain in their original English form (e.g., "United States Dollar (USD) $", not "Dólar de los Estados Unidos (USD) $").

Has anyone encountered a similar scenario or have a recommended approach to achieve this?

 

Thanks in advance,

0 Helpfuls
  • 265 Views
1 REPLY 1

Abbas_5
Tera Sage
Tera Sage

‎05-28-2025 07:43 PM

Hello @sravanku888,

To ensure accurate translation of record producer choices, you need to properly translate the underlying fields and their values. In ServiceNow, you can achieve this by:
  1. 1. Translating the Question Field:
    When editing a Record Producer, find the question field corresponding to the choice and translate the question text into the desired language. 
     
  2. 2. Translating Choice Values:
    For choice fields (like select boxes), ensure the values are translated. You can typically find these values within the variable definition itself. 
     
  3. 3. Setting User Language:
    Users can typically change their language preference in their personal settings, and the Record Producer choices should automatically display in their chosen language if the translations are configured correctly. 
     
Detailed Steps:
  1. Navigate to the Record Producer: Go to the specific Record Producer you want to translate.
  2. Identify the Choice Field: Find the field that uses a choice list (e.g., a select box).
  3. Edit the Variable: Open the variable definition for that field.
  4. Translate the Question Text: If the question text itself needs translation, update the "Question" field with the translated text for the desired language.
  5. Translate the Choice Values: Within the variable definition, you should see a list of choices. Translate the text of each choice into the desired language.
  6. Save the Changes: Save the Record Producer after making the translations.
  7. Test: Have users switch to the translated language in their settings and see if the choices are displayed correctly. 

If this is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in the future. It will be helpful to them.

 

Thanks & Regards,

Abbas Shaik

0 Helpfuls