How to include variables in employee center under the my request portal

Good Day All, Please help me on the scripting part that i need to include the variables under my request in esc portal  

Rest API - Asynchronous trigger - get header fields with hyphen?

Hello, I am trying to use FlowDesigner's "Rest API - Asynchronous" trigger.In the flow, I need to access the value of a header field.That header field has a hyphen in it ('User-Agent').When I try to set this in the trigger configuration, the name alw...

VA- How to exclude all the catalog items associated with HR Services Catalog from Contextual search

Need help to exclude all the catalog items associated with HR Services Catalog from Contextual search of a topic. Currently it shows all the relevant catalog item options with image with any input keyword. It searches the keyword and gives the releva...

How to restrict form view for particular audience in service operation workspace?

We have different landing pages for different audience now we need to show some fields only in some landing pages.How can we achieve this?

Task automatically created every business day

Hello, Please can someone advise how I can automatically create task every business day. 

Step by Step Instructions for exporting Virtual Agent developed in one PDI to another PDI?

One of our developers developed a virtual agent on one personal developer instance (PDI).   Now another developer needs to take over the development. Can some one assist to provide instructions on how to export settings and configuration from the ori...

Redirecting ITIL User to Backend instead Portal

Hello All, In our instance users are redirecting to portal, now we have requirement that "itil" users must redirect to backend instead portal after login/impersonating. Can someone please help me on this. @Ankur Bawiskar  @Mark Roethof @Aman Kumar S ...

Enable Voice Message Virtual Agent

Hi Experts. Is it possible to enable Voice Message in Virtual Agent (not IVR) ? The purpose is get the user Voice Message from VA or WhatsApp and send it to some third party solution to make use of Speech to Text and Gen AI. Other approaches are also...

Connection Attibutes

Guys @Ankur Bawiskar @Community Alums @Dr Atul G- LNG  or anyone please clarify my query While setting up Integration spoke or JIRA or SAP using connection & credentials we are providing the required details & setting up the connection after that we ...

Creating new RITM based on excel parsed data

Hi, I have a requirement for bulk user creation where the user will be attaching an excel file where each row represents a specific user.I need to create a script that parses the data from the excel and populates the fields of a new RITM that has to ...

Prepopulate multirow variable with form variable

Hi, I have a variable inside a multirow variable set named 'user type' i have a similar variable in the form outside of the multirow. I want to make it so, once i select the user_type outside of the multirow, and once i open the mrv this variable is ...

Catalog item not available to is defaulted to SNC EXTERNAL

Hi, I have a strange behavior in the UTAH developer instance. When i create a new catalog Item i get related list Not Available for defaulted with SNC_EXTERNAL User Criteria.I read in many thread that this is a regular behavior. We can't delete it un...

short cut for display backend values on form in servicenow ?

Embedded hyperlinks in Close Notes

Hi, I have a workflow which generates Close Notes to be displayed in a Notification in the Resolution Section.I can't find a way to add embedded hyperlinks into the Close Notes because it will display the notification with the HTML syntax instead. (s...