I'm implementing below requirement but it's not happening. In the user table, for every user records, we've an attribute called Business Unit which is a dropdown variable as per below screenshot -So, if I'll create an incident or a service request, a...
We want to be able to expose the state field on the List view on the CSM portal so customers can see the state their case is in. Any help on doing this?
hello everyone, i had created a new application named as MEM but user is not created by default second time when i created the application and created the user myself the problem is that the user has not access to the role of the application pls hel...
I have a select box variable for example 'partner' in my catalog item, which is having user details as question choices(text is the name and value is the email id).I have to send notification to the partner field value which was selected during raisi...
Hi Team, I want time in Zulu format, eg. 2022-05-31T07:34:45.968Z. Can you please tell me if there's a function to implement it? Thanks and Regards,Hrithik Nirupam
Hello,I have a state flow on the form with state 'Open','WIP','review','closed'..Also i have a state field on the form which have choices 'open','wip','review','closed complete','closed incomplete','closed skipped'..I need to hide the choices'closed ...
Hello All I have background script which add user's manager into the group('Approval'). If user is no longer manager then it will removed it from the approval group. Now i have to add one more condition, if the manager is having itil role then he / ...
Hello,When I click on the show schedule related list that appears when I open a Schedule [cmn_schedule] table record, the schedule is displayed.If there is a schedule, an Event popup is displayed when clicked, but is it possible to change the fields ...
Hi,I am getting error in Navbar menu - Get support.Any help, why it is showing and how to rectify it ? Second: How to move "Get support" to the right side in navbar ? Thanks in Advance!
Hello everyone!I have a rather basic question. We are on Washington DC release. How am I able to set up an email notification to every single new unassigned Incident within my groups? It would make our job easier. Thanks for the answer in advance!
Hi All, We have a field called 'Escalated' on Incident and Request form I will create a new Field called Esclated Time and display the time spam when the ticket is Escalated or Marked as Escalated.how to achieve this, and your solution will be much a...
I have completed Servicenow ITSM Course where i can do Live project to get Real-time knowledge?
I moved an update set from dev to test after successfully building and testing a approval flow in flow designer. I then tested in our test instance and it does not work. The same groups are in both environments. The users within the groups have the s...
I have created a Visual Task Board with 4 states /Columns "Backlog", "Ready for Development", "In Progress" and "Done". I have been adding 2 different categories of work types to Backlog and then it moves from Each states to closure. Now, I want to g...
