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Resolved! Contract is not moving from Draft to Active

HI Team, Can someone tell me what is the OOTB job or script which makes the as_contract state to set to Active or Expired?In My case, the Start Date is set and there is no approval , yet the contract has not moved to Active.Same is the case with End ...

Ankur20_0-1710775416444.png
Community Alums by Community Alums  
  • 467 Views
  • 1 replies
  • 0 helpfuls

Hide Unnecessary Ticket Information At Service Portal

Hi Forum Members, do you have an idea, how one could hide the unnecessary fields that are marked with the red on the screenshot?(The Ticket is being raised on the Service Portal with a Header Menu Element and this is the view after the creation) â€ƒMan...

DEV Instance _ Anfrage _ 01.png
SzTamas by Tera Contributor
  • 548 Views
  • 3 replies
  • 0 helpfuls

Issue auto resolution unassign

Working on POC of IAR and I have question on timeout or after how long system un assign the Incident from Virtual agent from initial assignment. IAR assigns Incident to VA when condition met however I'm not seeing any property that un assign or make ...

Bharath38 by Giga Sage
  • 378 Views
  • 1 replies
  • 0 helpfuls

Change Advisory Board

Would like to discuss with other companies on how they facilitate CAB and how they drive accountability for change approval.  

DanielW2 by Tera Contributor
  • 408 Views
  • 1 replies
  • 0 helpfuls