I have created a service request form, with a variety of varaibles. I have also created an execution plan to create REQ/RITM/Tasks to fulfill the request. I need to be able to pull values from the form into the RITM and subsequent tasks. Is this poss...
please help to me how to this error solve in Virtual agent in my PDI subflow global.link_unfurling was called. Please view execution details in Flow Designer using context ID Thanks
Hi everyone, Currently, we have migrated to the latest version of ServiceNow update (Washington DC). I have an issue when I try to modify or add a new rich text element. No matter the action on the visual it reverts to default font properties. Is thi...
Hi everyone,Can we restrict query BR to not run for individual joined tables when accessing Database views?For eg: If i have joined table a and table b , i dont want query BR on table a and b to not run.instead only 1 query br should run which is on...
Hi Folks, When we are updating the Mandatory fields in the Agent App Form Behavior is not same as the App Behavior, We are Using Agent App and we are not able to update the fields as same as we are using in the Form of web . 1. Not able to see the su...
How can we change the background color of a field in list , based on other fields condition or when the list loads .for eg We have ABC column having Yes and No Options , and another xyz column for all records on table, for eg we have records with sam...
Hello. In a Catalog Item, I want to have an item that has a link in the instructions section that updates dynamically based on what is selected in a previous item. For example, in the attached screenshot the user selected "ServiceNow, Inc" for the v...
There are three tasks are needs to generate in prallel we need to check that if 1 and 2 tasks are close complete then 4 task will generate. in the same time if 3rd task is close complete then 5 th task needs to generate how can do this.thanks in adva...
Hi everyone.I want to make the "Start a new conversation" action available during all of the conversation, so the users will be able to restart the conversation in every stage of the flow.Anyone knows how to achieve this?
I'm getting started with Predictive Intelligence, and I'm wondering if there's any way to dotwalk to related fields in order to filter results. We are currently on Vancouver. Goal: use Classification to predict an incident's assignment group but filt...
Hi Community,How to make start and end date auto populate when you select the year. Rules :The year of applicability will automatically fill the following fields :- start date = January 1st of the selected year- end date = December 31st of the sele...
I would like to guide the user through the record.However, as a lot of fields have to be filled in initially.I have the problem that you may not know directly what to write in a few mandatory fields. If you leave fields empty and press save, only the...
Please any one provide Virtual agent Docs. For Create Incident
What Service and Service Offering to select when register an Incident, Business or Technical? Hello Experts!We are looking for guidance how to utilize the ServiceNow functions the most and understand thought behind, so that we can guide our users in...
There are users with role "snc_read_only" which makes complete read only access to the platform. In which user field "password needs reset" will be checked after every 3 months and users are forced to reset the password when they login. But with this...