copy single attchment from incident to problem

purnendu
Tera Contributor

Suppose in incident table, there is one record which has 5 attachment and i want to copy a single attachment from that record to any problem record of problem table.

 

How can we achieve it? through business rules?

Thanks in advance.

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@purnendu 

there is no OOB way to copy single attachment.

When you use GlideSysAttachment copy it will copy all files to target record

here is the solution for that

Select specific attachments to copy 

also check this

Copy unique attachments from case record to incident record 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@purnendu 

there is no OOB way to copy single attachment.

When you use GlideSysAttachment copy it will copy all files to target record

here is the solution for that

Select specific attachments to copy 

also check this

Copy unique attachments from case record to incident record 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

purnendu
Tera Contributor

I Followed all you community solution sir. Thank you so much for your guidance.