Hi, I have the following use case where we are looking to capture customer and business impact of problems. These fields should be quantifiable fields which can be used to dictate the priority of the problem. It seems that the normal priority matrix ...
Hello, I would like to know if it's possible to have the list of the incidents present in the backlog of my group at a specific date ? So Incidents opened before or on the specific date, not resolved at this date (not yet resolved today + resolved...
SCRIPT INCLUDE--- CLIENT SCRIPT--- on change ci field var ga = new GlideAjax('ourInccallerDetails'); ga.addParam('sysparm_name','getOurIncCiDetails'); ga.addParam('sysparm_ourCi',g_form.getValue('u_configuration_item')); ga.getXMLAnswer(getCIde...
On my catalog item, I want to stay on same page if form is restricted by client script to submit request.But after I click submit it moves to request page , I want to restrict that. Regards,Anmol
var grUser=new GlideRecord('sys_user'); grUser.addQuery('sys_id','6816f79cc0a8016401c5a33be04be441'); grUser.query(); if(grUser.next()) { g_form.setValue('u_email',grUser.email); g_form.setValue('u_location',grUser.location); g_form.set...
I have a script that refreshes my incident data every 5 minutes in a Dashboard I built in UI Builder (Below). I now want to have a visualization that shows a countdown timer for 5 minutes and resets to 5 minutes when everytime the below client script...
Hi all, Object ID from cloud resource able not available for Pivot type report in column or in row? any reason ? how to make it available ? ThanksRoopa
var grUser=new GlideRecord('sys_user');grUser.query();while(grUser.next()){gs.print(grUser.email);} i run it in background script of PDI but on running i got not authorized as output pls help me to corrected error
function onChange(control, oldValue, newValue, isLoading, isTemplate) { if(isLoading||newValue==''){ return; } var ci=g_form.getReference('u_configuration_item',getCIdetails);function getCIdetails(ci) // ci is object{g_form.getValue('u_...
Hi Experts,Requirement- On user table we have custome "xyz" field(string field), and client wants that field should be visible everywhere user first name is visible in native UI.e.g. 1) When itil user login, they are landing on workspace and there is...
I have a catalog item that references the Cost Center table using Variable X, Y, and Z each using tree-picker attribute. The referenced Cost Center table offers parent/child relationships.In that table I have:Cost Center (X) --> Center Center Child (...
Is there a way to test migrating a report to the new Platform Analytics experience that isn't part of a dashboard?
Hello everyone, I have multiple SN instances. All of the NLU models between the instances have become out of sync, i. e. the model on our dev instance is not the same as the one on our QA instance. We have always used update sets to transfer models f...
In the Risk event form, Due Date: Add ‘Counter’ field in the Key dates section. The counter field should updated based on the Due date changes.Due date in the Risk Event Task should not be greater than Risk Event due date.Scenario 1: If a due date is...
Hi, I'm creating HR case and it is showing html tag in description field. When I'm creating HR case using backend view it is not showing html tag in description field and when I'm creating HR case using portal it is showing html tag(<br/>) in descri...
