What's the Virtual Agent and Agent Workspace % of effiency?

Hi everyone, I hope this message finds you well. I am reaching out to inquire about the efficiency metrics associated with  Virtual Agent and HR Agent Workspace functionalities.  I want basically the numbers of, for example, % of improvement when usi...

RITM showing completed in grey in process flow

Hi,I have a RITM use case that is showing closed as grayed out even tho the state and stage of the RITM are Closed.This RITM is closed using a script. Any idea why this might be happening? 

Configurations/Automations in ITSM Standard package on Vancouver release

Hi, Our client want to know what all the configurations we can do with the Vancouver release with ITSM Standard Package.Like, what all the things we can offer to end user with the new release, which is not active/installed with OOB. I have tried to l...

Survey popup should be displayed within ServiceNow immediately after a user submits a self service

Survey popup should be displayed within ServiceNow immediately after a user submits a self-service ticket or service request? The questions should also be stored in the feedback section on the Service Portal page.   Regards,KP

URL to Dependency View with Predefined Filter

I am trying to configure a UI Action on Incident Table that will open the dependency view of currently selected Configuration Item with a particular 'Predefined Filter'.  I can select the filter after opening the dependency view but I am unable to di...

write in Jworknotes when a inctask is opened or closed

i wanna know how can I place in the work notes when a incident task is open or closed 

How to get number of attachments for a catalog item in client script on submit

Get the RITM number and Inactive manger details in notification in table format

Hi All,we have created one schedule job through flow designer on approval table. When the request is raised the approval is triggered to the approver and here when the approver is inactive then the approval should be assigned to his manager and if th...

In the Service Portal, the search function does not return results.

Hello experts,Greetings!!! The search bar produces no results. When I try to look for Catalog items via the search box, it does not work as planned. Regards,Krishna. Please find the below snap for your reference. 

How to add cc in email notification

Hi,I have a catalog item and variable referring to cmdb_ci . When user is creating service request they will be selecting the asset name form the variable and will submit the request. I want to send an email notification for the user who performed th...

How to add CC in the notification activity of workflow in ServiceNow

Hi Team,I have a requirement to add cc in the notification activity of workflow in ServiceNow. Could some one please help me on that. Thanks in Advance

Convert value of a field to its label

Hello! I am trying to build various indicators on the incident_metric db view. One indicator I'd like to build in particular is for the On hold reason field. Essentially, I'd like to use that indicator to build a word cloud widget on the On hold reas...

Populating the description of a task based on comments when reopening

Hi guys! When I reopen a request it automatically creates a task and I would like to autopopulate the task description with the comment from the ''request to reopen tab''(pic in attachments). Can you give me a hand with this?

Embedding a custom service portal in Microsoft teams

we have embeded Custom Service Portal Inside teams however when user try to access the catalog item , its not getting rendered.  Below errors are seen on console.  Tried setting below to true false but did not helpglide.set_x_frame_options Any help w...

How to include variables in employee center under the my request portal

Good Day All, Please help me on the scripting part that i need to include the variables under my request in esc portal