Convert one catalogue item/category into another when ticket is raised incorrectly
Hi @community,Is there any way to convert the catalogue item/category to another when the ticket is raised incorrectly
Forum Posts
Resolved! How to move Catalgoue ITEM which was created via Catalogue builder to UAT and Prod ?
Hello Team, How to move Catalgoue ITEM which was created via Catalogue builder to UAT and Prod ? Where these changes will capture in UpdateSet ? Catalogue builder or Catalogue Admin doesn't have access to create UpdateSet, then how to move changes t...
question related to reference list magnifying glass.
Hi All , My requirement was when user click on reference icon magnifying glass the list of record opens. In that the columns in the heading should set like mentioned in the task. but main thing is it should not change globally. i mean if same table w...
Facing issue in mapping hr service through inbound actions
Hi,I was having a key word when for e,g anr has used it need to map general inquiry hr service.For e.g when subject contains requesting charan it was mapping to general inquiry hr service as in the name charan the letters anr has been used.condition:...
disable past date in virtual agent chat bot
Hello Dear All - Does anyone give advice or directions on how to write "disable past date" in script section in virtual agent chat bot? Has anyone used date validations scenrios in chat bot? I'm working on catalog item as we cant use UI Policy or cat...
I have a requirement with the selecting of computer name , we need to display the warranty end date
I have a requirement with the selecting of computer name , we need to display the warranty end date and in warranty left variable we need to display how much days still left for warranty exipration.Example-SE-5CD2287V8T, Warranty Expired in 2023, The...
Outlook ServiceNow Integration
Hi Snow Experts, We want to have user's calendar availability from outlook in ServiceNow. So that Agents could utilize that information to schedule the meetings. Please guide.
I want to use the email inbound feature to create incidents only when the sender is sys_user.
Hi,my name is ko-shiI'm working on creating incidents from incoming emails using ServiceNow's "inbound Action".While I can successfully create incidents by directly specifying the sender in the 'from' field, I'm having trouble implementing the follo...
Resolved! Dictionary calculated value script, value in list and form view but can't populate in cat item
I attempted two different approaches to populate a value in my service catalog. First, I created a field in the alm_license table and used the Dictionary Calculated Value to retrieve the value. I successfully obtained the value on the form and list v...
related search on incident
Hi All, Please let me know if you have come across such requirement. I want to customize the contextual search(related search on incident) i.e It should show any incident created in 3 months with same category, sub-category and CI. Please let me how...
How can I use Glide Ajax in Client callable UI function
after clicking the button called Request Extension I am trying to fetch assigned_to manager in approver user field, but showing me error called take ur function outside of the root function. function onButtonClick() { //Set the Requested New Due D...
getRowCount - alm_license
I created a new field in the alm_license form called "u_usage" and executed a business rule to calculate the total count of devices and user entitlements. However, I do not see the value in my field. Could you please advise on what went wrong? Table:...
Ticker Approval
Hi Team , get the email to select approve however when clicking on the link, he is sent to the My Previous Problems SNOW Catalog page.How do i resolve this ?
How to add additional IP addresses in a related list called "CI IPs" for a specific server.
Hi How to add additional IP addresses in a related list called "CI IPs" for a specific server. I was trying to add but am not sure how to associate it with the specific Server CI, as there is no field to do so.
Variable type attachment it's not working on portal side.
Hello All I have created a variable called 'attach a file', and when I submit a catalog through native UI, the attachment which I added that's getting reflected in to activities but when I submit a catalog through Service Portal it's not reflecting t...
