Reporting help

I need to find a way to be notified when a change_request state changes from Approved to Implement back to Draft or a state changes from To be Approved back to draft. See the attached screenshot.I don’t have access to create notifications/ I can view...

ServiceNow receiving Encrypted email

I am wondering if there is a way for ServiceNow to receive encrypted emails.  A user sends an email which creates an incident, but sometimes these emails are encrypted.  SN will still create the ticket, but obviously, the body of the email is not rea...

Need Assistance with Building a Detailed Technical Support SNow Report

Hello,I need assistance building a detailed SNow report to show the number of tickets our Support Teams are resolving by day/week/month, how many times a change was made to the ticket (reassignment/hop), Resolution time (SLA's being met). There may b...

multiple variable set

Hi team, Hi team, Can we restrict the number of rows in a multi-variable set depending on a selection made by a user? We have a select box with choice values from 1 to 5 when the user selects 2, multi-row vs. Should have only 2 rows, (add button must...

Virtual Agent

I have a requirement to reset the password for the logged in users through virtual agent, I have designed all the flow and everything is going good, but password is not updating in the instance. Can anyone help me in this requirement. Thank you in ad...

issue with description field in REST API POST method

while sending the description data i am getting the below error - i am trying to send the task description data to another SN instance by using the REST API post call i am getting the issue, without description data i am able send the data with out a...

How to get VA to fill out the an incidet or request ticket

Good Morning Now Community,  I'm a new sys admin and having the hardest time with trying to get the VA to fill out the Incident Fields for our Configuration items, Category, Sub-Category, and Assignment group. Same thing for request in getting the Co...

ServiceNow advance reference qualifier

My Advance reference qualifier for "Caller field in Incident will show users of only department of logged in user" not working  

Connect Movemwork bot with Virtual Agent

Can someone guide me how we can connect movework bot with Virtual Agent bot.

Does "onCellEdit" client scripts works on workspace UI ?

Approvals are not triggering while using with Decision table

Hello Folks,    I'm using Decision table to trigger the group approvals based on catalog form variables. The approvals are triggering when I'm submitting(I've Admin role) the form but while user(itil role) is  trying to submit the group approval's ar...

Attachments are not visible on Record Header on the portal after submitting the form

Hello All,I got an issue that if we submit a form with attachment then it is not visible on the portal side form view but it is visible on the backend.can anyone help me how to make the attachments visible on the portal side form view in my submissio...