Create case page in HR workspace
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08-12-2025 08:36 PM - edited 08-12-2025 08:45 PM
Hi Team,
In HR Workspace, the description is visible only if coe and service are selected, i checked UI policy but there is no such. How to find the cause.
Also if i create a case it shows you dont have permission to read the record. "You do not have permission to read the created record "
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08-12-2025 10:06 PM
I believe it's OOTB behavior.
I believe it's a UI builder component so you need to deep dive in it.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-13-2025 01:44 AM
Hi
Navigate to HR administration -> Case creation configuration
Check if description is added to Case creation tab -> Bottom task fields.