onchange client script
how to populate the caller manager details in to the short description field.
Forum Posts
Resolved! blank Incidents are getting created in Instance
We got a scenario where Incidents are getting created even when mandatory fields are not filled from Integrations as well as instance. Checked all client scripts and UI policies. All are working fine. May I know the reason for this issue. Please let ...
Deeplinks showing instance header
I'm creating some deeplinks via SSO which work but with the side effect that its shows the instance header which I do not want to be present as this link is for the CSM portal. When using the link below:https://servicenow instance/nav_to?uri=csm%3Fid...
Based on assignment group and business service only a few Configuration items should be visible
Hi,In Incident form Whenever business service is selected as cas and assignment groups is related to cas then few selected configuration items to be visible.
Resolved! we want to display info message on change request, if any approver is Inactive in system
Hi All,we want to display info message on change request, if any approver is Inactive in system.Approvals were triggered at Authorize and review state and waiting for multiple group approvals.my requirement is: if any approver is Inactive during the ...
Resolved! CSM Portal approval additional comments. Where do they come from???
Hi All!I'm looking like crazy for the origin on some additional comments that appear on the Case ticket when the approval procedure is made. I looked throughout the system and continue searching, but maybe I can speed up my investigation if I get hel...
Invalid Update in new call functionality
Hi Guys, Looking for your help in resolving this issue. I am getting Invalid Update when i am trying to create incident or change request. new call for is populating caller field with the value coming in the URL. here is the urlhttps://..../nav_to.do...
Role for Editing Computer records in CMDB
Hi, Wondering if anyone has identified a role that enables users to edit computer records (asset and CI) without provisioning edit rights to all CIs in CMDB? Thanks, Warren
Below script not working
Requirement-need users who is not having "snowemp" group.I have written below script but its not giving correct count. Please suggest what is the mistake here var grmem = new GlideRecord('sys_user');grmem.addEncodedQuery('active=true^emailLIKE@idfcfi...
Allow maximum 30 IP addresses and no special characters except ','
Hi All, Can someone please help me with IP address validation, Should be valid IP format, should not allow and spaces and special characters other than ',' and allow maximum 30 IP addresses.Valid IP address formats are as below... Single IP --> 10.1....
Resolved! Below BR is not working
Requirement-To set value custom filed value as "true" on user table if user found in group. If user not present then set as false. Below is the script.Currently with below script---It is setting to true if i am adding any other group instead of reque...
incident opent by will populate Assigned To
Hey! I need helpI want when saving a new incident (new), if the fault is not marked as a call log that would be false (this is a checkbox I created) then to automatically populate the Assign to with whoever created the fault. I tried everything and i...
I want to copy attachments from child tasks to parent incident
HiIf someone update attachments in child task record the it should display over at parent incident
Resolved! Service Catalog
On A RITM Table, I Want A Task Open Parallelly Let’s Say There Are Three Task And I Want To Open Three Task Parallelly ?
Resolved! Change Management
Can We Schedule A Change Implantation Into Blackout Window??
