Resolved! How to add new menu to the Unified Navigation header in next experience
Hi All,can we add new menu items next to admin as shown in below picture. Can we hide any menu items and if yes, how can we achieve it. Thanks!
Forum Posts
Adding a reference field for a reference field
Hi, all, This is my first time requesting assistance on the forums, so I extend my apologies if this confuses anyone who may want to help out. My team is looking at adding a reference field to the [alm_hardware] table which refers to the Manufacturer...
Resolved! How to set the Requested for value in RITM to within the RITM variables Requestes for (custom )
I have a requirement that inbound email action when email received by instance then need to create a RITM with SC TASK in fields we have requested for that value need to set the variables so have variables requested for (u_requested_for) this value I...
how to make reference field readonly in UI page
I want to make reference field readonly on popup window using UI page. earlier I added that but still it is replacing with other value after making it readonly still it is giving me to change incident number after making readonly. code in ui page :ht...
Resolved! Adding an Edit button to a linked list in the workspace
How do I add the edit button to the linked list in the workspace? I tried to do it like this but I can't
Resolved! Triggering a notification containing requested item variables from flow designer
I am trying to trigger an email notification from flow designer that contains all of the variables in a requested item. I was able to get the notification to populate the variables using the following script and using the sc_task table, but the workf...
Prevent Duplicate record insertion in table using client script
Prevent Duplicate record insertion in table using client script.Note: I have already achieved this via BR. But I want this to be achieved via client script and script include. Client Script(OnSubmit) : function onSubmit() { if (g_scratchpad.isForm...
Not able to find the service portal page
To make sure the test user is accessing the service portal, I created him and gave him the roles snc_external. Nevertheless, I have impersonated the test user. however, the program (Service portal) was invisible to me. I have also confirmed with anot...
Resolved! how to get the RITM sys_id from req sys_id ? which table to look up from ?
how to get the RITM sys_id from req sys_id ? which table to look up from ? the goal is to get the sctask number from req number
Resolved! How to create ribbon for various stages for Incident table
Hello Team, I am looking for some ideas to create ribbon as below for various stages of an Incident. (This is not OOB) Any tips/advice on how to create will be greatly appreciated. Thanks.
Resolved! how to lock the variable field on sctask ?
I have created a sctask form but the variable field seems to be changeable how to lock it ?
Resolved! Adding line breaks between variables in email script
I'm using the mail script below to pull variables from a requested item into a notification, but I'd like to insert a line break between each variable. How would I accomplish this? I assume it is in the line that is red below because it is inserting ...