I'm trying to create a dynamic dropdown, similar to Country-State-City logic. I have implemented this process logic before using vanilla JS where the selected ID is captured and sent to the following method as variable. Since I'm using ServiceNow ser...
Hi Team, Is there any way to link Dashboard in workspace Page?
Most of our service catalog items are custom and can't be conversational so any request from VA opens a RITM with contact type "self-servce" but I need to be able to track which ones have been opened from VA. I set 'glide.sc.va.render_type.legacy' ...
Hi, We want to implement filter conditions on the OOB Virtual agent dashboard. I tried doing so but could not achieve it on the existing widgets but it is possible on the new ones which we create. We want to filter most of the widgets on the dashboar...
Hello!I have managed to copy the attachment to the send email action but in the case when there is more than one attachment on the RITM the flow only copies the first attachment.Is there a way to copy all the attachments?I tried to use the For each i...
So, I found some guidance out there indicating this was the proper syntax for hiding a related list. //Hide Related Lists that we don't need g_form.hideRelatedList("REL:48d5301981cf21101304af564a4f7043"); g_form.hideRelatedList("REL:48d5301981cf21101...
Hi All, I have configured a custom UI action on the RITM form which allows approvers and their delegates to approve any RITM. However, I've observed that whenever the records in the sysapproval_approver table is more than 10 for any RITM, the UI acti...
Hi all,I'm trying to filter the results in a list collector using a value that's selected earlier in the Catalogue Item form.In the first instance the end user selects a user using a sys_user reference field, from which I have been able to create a s...
I want to auto populate the avatar field when new record or new user is inserted in user table
Hello community,I hope this message finds you well. I am currently exploring ways to leverage Document Templates in ServiceNow to establish a centralized library. The goal is to enable users to create documents based on specific data they input.I am...
How To hide module based on reference field in ServiceNow
How to add owner ship group as approver if knowledge base is known error in the below code
Hi team, Iam trying to pull the report which are opened by service desk via metric table. how to fetch the report based on Assignment group, as opened by is referencing to user table.Thanks in advance Thanks and Regards,Sai Prakash
when state == null then no one reason field will be display. could you please check below code:else if(state == ''){g_form.setMandatory('u_in_progress_reason',false);g_form.setDisplay('u_in_progress_reason', false);g_form.setMandatory('u_new_reason',...
I changed the name of the static content of the dashboard. But it is not getting reflected. Can anyone help me?
