Create Incident topic block not working

Aparna Gurav
Tera Contributor

Hello Team,

 

I duplicated the out-of-the-box Create Incident topic, and removed Universal Request from it, and used the same topic block in the Generate Incident topic. However, when I checked in the service portal, it does not display the incident number or hyperlink for that incident.

Can you please check the below screenshots and suggest any missing parts?

 

AparnaGurav_1-1719829341554.png

 

 

AparnaGurav_2-1719829365772.png



AparnaGurav_3-1719829390993.png



AparnaGurav_4-1719829408140.png

 

AparnaGurav_5-1719829437541.png

 

AparnaGurav_6-1719829460414.png

 

AparnaGurav_0-1719829290260.png

 

 

 

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