Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

create report-First Contact Resolution.

Nagoor Basha 1
Tera Contributor

‎10-23-2024 01:10 AM

First Contact Resolution. Percentage of queries resolved on the first interaction with the customer. 

table - inavoice case ( sn_ap_cm_ap_case).

0 Helpfuls
  • 387 Views
0 REPLIES 0