Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

default latest record selected in workspace

when user visit a table list view in workspace , we want to show latest record selected by default , we just need to show that record it as a selectthen based on available buttons(remove/delete),  they can perform the action.Note: just need to show a...

KamalpreetS by Tera Contributor
  • 1332 Views
  • 5 replies
  • 0 helpfuls

List collector

I have the following list collector.  My requirement is if 'None' is selected, then the other options can not be selected, how can i achieve that?   

Jen11_0-1747157881387.png
Jen11 by Tera Expert
  • 1188 Views
  • 4 replies
  • 0 helpfuls

Resolved! Set approval if variable contain PROD

Hello i need you're help to set up this workflow. For a brief explanation i have a list in an item with horsprod and prod variables if the variable selected contains prod must be subject to approvalcan you give me an idea.Do i have to create an actio...

simaogomes by Tera Expert
  • 1714 Views
  • 4 replies
  • 2 helpfuls

How i can show VA to a Grp(eg :- India grp) and live agent to rest

Hi All, My requirement is I want to show Virtual agent with topics to a group and for rest I want to show only live agent only.  I tried to put script in sp_agent_chat_config but it's not working. (function($sp) {    c if (gs.getUser().hasRole('admin...

Community Alums by Community Alums  
  • 1210 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to split string in flow designer?

Hi All,I want to get values from one field in change request & populate it in another field on a change task form.for eg. if I have a Change Plan field which has following values - newservername = testt123oldservername = test256cutoverdate = 03/23/20...

nayanmule by Kilo Sage
  • 3044 Views
  • 6 replies
  • 1 helpfuls