Incident routing flow - reporting
Hi, I would like to know if it's possible to make a report on incident routing flow? Something that show the path incidents are routed, graphical representation for example. Best regards, Nenad
Forum Posts
Survey notification triggering
Hi All, I need to trigger a survey notification, when an incident is closed, in the same incident closed notification, I want to embed and trigger the survey notification. I have a different survey form, based on the request I want to trigger differe...
Unable to see table name in Virtual Agent
Why are we not getting this table "sysauto_report" table in Virtual agent Action?Use case - We are trying to send report in PDF format through email.
I have a requirement to translate the content into German language. I am pre populating the descrip
I have a requirement to translate the content into German language.I am pre populating the description based on other variables selection, I need to convert the same to german language.please suggest.
how to force new Hardware product model records into the global domain.
I have a business rule created for this.Before InsertOrder - 10000Condition - Class is hardware modelScript - (function executeRule(current, previous /*null when async*/) {setGlobalDomain();function setGlobalDomain() {//make current transaction uncan...
Resolved! Script condition for ACL: users can access only incidents belonging to their department
Hi, I have to write a script condition for an ACL that allows users to access only incidents belonging to their department.I write this script, but it's not working as expected. Does anyone have any idea what is wrong? var userDepartment = gs.getUse...
Is it possible to include variables section when exporting a PDF of a record?
Hello Now World, I have a requirement where a record is generated from a record producer, and the target record has a variable section containing all the variables from the record producer. I want to export the record including the variable section a...
Resolved! Automated tasks and Manual Tasks
HelloI would to know how can i tell the difference between an automated task and a manual task?Which fields should i look for to see the differences?
Resolved! Lookup select box is not showing choices on the variable
Hello,I am facing one issue on lookup select box type variable. I have created a customized field on Incident table , type is Choice and created the choices. Now I have a record producer where I have a variable with the same name and type is Lookup ...
Complete stage is skipped but stage was showing as completed
i had created a flow for catalog item. And the main thing i had used "Do the following in parallel" for creating a two catalog tasks at a time. All the stages are worked perfectly and also i checked the flow context the evaluation seems to be complet...
Seeking Feedback on Automating Ticket Corrections with AI
Hi everyone,I was curious if anyone has experience using AI to help automate ticket corrections. Specifically, we often receive requests from users who accidentally enter PII or PHI in the ticket work notes or activities, and we have to manually remo...
Edit the message from Virtual Agent
I want to change this message Thank you for using the chatbot. As part of the launch, I am looking for help in naming me. Please suggest a name for me. to Thank you for using the chatbot. How can i do it?
Resolved! populate records of a custom table based on conditions.
I have a catalog variable 'Is the exemption related to an incident or change' having 3 values neither, incident and change. Have another catalog variable 'which policy' refers to a custom table. The requirement is if the value of the catalog variable...
how to change the landing page
when logged into my PDI i want to see next experience ui as my landing page everytime and also when i impersonate a user the user also have to see the same landing page
Copy of catalog form
I have a requirement to create a copy of a service request catalog form. Is there a way we can download the form? (for users to fill it offline)
