Repair SLA on Closed incidents
Hi Team, What is Repair Sla in detail ?Can the Repair SLA can be applied to incidents that were closed ? RegardsB Siva Teja
Forum Posts
How to create a step for Form sections ATF
How to create a step for Form sections ATF
Issue in redirect th link in the portal page
HI All, when i will put only one bangalore location it is redirect the correctly in the portal pageexample :if(sysId == "3423f73997b4561007a1b73de053af66") { //Hardcoded Bangalore locationalert("selected Bangalore location");setLink2(sysId);setUrl2(...
New form for email template creation.
There is one Email template form this is the global view. when i'm working on this form, i want to move and add the fields, but this adding and moving didn't effect on Global form. i want to create new form for email template creation.sysevent_email_...
Email Re-Opening Closed Incidents -Solution = Execution Order
All, First Kudos to @jimbeam5 , @Alikutty A for getting me on the right track. A review of the script that was provided here. allowed me to determine if any changes were made during the upgrade to Xanadu. Things just got moved around but ultimately w...
Resolved! Group name changing
Team , what is the Process to change a group name which is coming from AD to ServiceNow .or simply changing group name in ServiceNow will work ? Much appreciate your help !
How can we hide the Reference "i" icon in portal without CSS?
Hi Everyone, I want to hide the "i" icon in portal for a reference variable without using the CSS. We tried by putting attribute " ref_decoration_disabled = true" in variable attributes but it is not working. Is there any possible way to achieve thi...
Issue in Virtual Agent
Hi, I am working on Virtual Agent and have come up with this unexpected behavior. Anyone faced similar issue, then please let me know. Thanks,Arun
Resolved! Client Script in Xanadu.
Hii, I just noticed some new fields named 'Mobile Callable' and 'Sandbox enabled' in Client Script form. Can you tell me their significance. They are True/False.Thanks in Advance.
Resolved! Activity filter is not showing the fields that are updated for custom table
Hi all, I created a custom table and it is not recording any updates to the fields in the "Activities". I double checked hat the Audit field is checked in the Dictionary Entry. It is definitely on.What else should I be checking...? Thanks,M
Given inbound script is not working
(function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) { // Implement email action heregs.info("GBSMDM inbound action"); createRequest(); f...
How to show the Knowledge article coming via the contextual search in a new page HTML format
The OOB contextual search is showing the article heading and description with a link to the article.instead of that can i get in a different way.As description with hyperlink and then once we click on that it will open in a new window only the articl...
Auto-Expand the Form
Hi this might be a simple question, but is there an option to auto-expand a form on the order guide to save the extra click? After selecting choices on the main screen and moving to one of the next screens the next page should be expanded and ready ...
Virtual Agent how to call survey question in virtual agent
Hello Everyone, Currently, I'm working on a virtual agent I have some queries, 1. I have created a sub-flow and called a topic OOB but I'm using a new CSAT Survey in it, but in the survey, I have some boolean questions depending on that I need to run...
