SpoilerHi I want to create Dashboard reports for below requirments can any help on this Appreciated Reports: 1.Incident Resolution Fixed Cost2.Resolved by Known Error3.Create to Resolve Duration4.Assigned to Duration5.Incident State Duration6.First C...
HiI am geting error invalid update while submiting problem task can please guide me to fix itI wrote data policy where short description, assign group and assigned to is mandatoryonce I fill all mandatory fields and submit I am getting below error T...
I selected a multiple selection Question (metric) for Core Company table (200+ records).The question options are displayed as checkboxes and the list is 200+ items long. Is there a way to not display it as checkboxes, rather use a list with multiple...
I noticed that I have a few assets showing up as duplicates. Assets are being pulled in from Intune and they are not duplicated at the source. Is there anything I can check to see why I'm getting this duplication? They all have the same asset number....
Hello,I've created a catalog item and need to set a field to read-only. I attempted to use an onLoad client script with: g_form.setReadOnly('variable_name', true); However, this approach didn’t work.The variable in question is a single-line text fie...
Hello, We are trying to set up the Chat interactions to route to agent based on skill level. The user picks a product from the input in the actual chat, this gets stored to a context variable and then a condition on the queues determines which queue...
Hello ,When i order a Catalog item it's description should be auto populated to Service request description. could anyone give me the script to achieve this?
hi. is it possible for user to click a button (YES/NO) from an email, then this value is being sent into RITM or ESC? thanks.
Hello, community! I would like to know how to activate an SLA through a variable with the options "X" and "Y". If it is "X", it will activate an SLA, if it is Y, it will activate another SLA. Thanks
We are using schedule jobs for the follow up notifications where once request closed survey will trigger if survey didn't take by user with in 15 days again the reminder notification will be sent to user by schedule job by using event fired method He...
Need to create SLA based on regional time zone, Suppose Canada user raised the incident and sla got attached and that incident assigned to some Australia user then when that Australia user start looking into the ticket that ticket got breached till t...
"hireDate": "/Date(1682726400000)/", how can i convert this to date format?
Hi everyone,when the state is New and i click on Accept in inbox, case assign myself and state changes to Open-assigned. Where as when the case is Open-unassigned and i click on Accept in inbox, case assign myself and state remains to Open-unassigned...
We have a changes request which creates two change tasks A and B. Both are created parallely and B task is dependant on A Task. So Task B should be closed only after A task is closed. Now since the change is open for only 7 days (this is a requiremen...
Hi All, We have created a standard change proposal. After that, the manager's approval is requested. Once he is approved, the proposal number is automatically changed for random cases. Does anyone have this issue .
