We have Agile module available as well as are implementing CIM shortly.
- What do the integration points look like?
- What should be managed where
- How can we best set this up this integration to avoid resources needing to work in two modules and to have reporting consistency (ie: should the change relate to the CSI item, or to the Agile story, etc ...)
- should a user managing an initiative do phases in CIM, or parent / child stories
etc ...
- Are the decisions role driven and anything can be related in both record types?
Any ServiceNow recommendations on best practice would be greatly appreciated,
d-
