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Service catalog

Hello, can you please help me on the below scenario. In catalog item there are three fields.1)Location with options - offshore and Onsite.2)Country-choice list- India, Japan and Germany.3) city.Below is the user case for the above variables.The Count...

IOS Glitch

Hi Team - need your support as one of the activities we for new hires are havig some fields to be filled & some hyperlinks whih download a PDF.  When the new hire fills the data & clicks the link, all the data wiped out.  this happens only in IOS. an...

Undeleted Service Record Now Missing Variables

Hello, A Record Producer was deleted while in Production. After going through the undelete process, the record producer reappeared, but none of the variables exist. How does one recover the variables associated with this undeleted record producer. An...

jewing by Tera Contributor
  • 194 Views
  • 1 replies
  • 0 helpfuls

Field Configuration

Let in Incident table category has 2 choices (Hardware ,Software)problem table category has 2 choices (Network ,Database)In my customs table there are two field      1.Chose Table (Reference type-->sys_db_object)      2.Category(Choice--> value is No...

AutoPopulate Assignment Group on Incident form

Hello All, Am trying to Autopopulate Assignment group field on the incident form when a new incident is created from the case record using 'Create Incident' Form Context Menu UI Action from CSM/FSM Configurable Workspace. The Autopopulate should only...

Niharika20 by Tera Expert
  • 1068 Views
  • 4 replies
  • 0 helpfuls

How to add discounts to pricing in order guide

Hi Team, Can you suggest how to configure discounts in order guide.For example if a user is requesting multiple items via order guide, it should give some discounts in pricing, where do we calculate that?Like every catalog item has a pricing amount f...

Community Alums by Community Alums  
  • 441 Views
  • 1 replies
  • 0 helpfuls

captcha Question

Hello Team, there are some users are not able to see the recaptcha. Thus, please change the recaptcha to another captcha provider.could you please advise how we can change the recaptcha to another captcha provider.  could you please tell me how we ca...

-ooo- by Tera Contributor
  • 206 Views
  • 1 replies
  • 0 helpfuls