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SLA calendar issue

Hello All, I have received 1 query from user -"I see that some cases will breach on 1st of April but it is a bank holiday. Can you please check if calendar is updated properly for that day?" Can anybody help me with SLA calendar topic details ? Thank...

servicenow PDI does not display many fields in user table`

On my PDI, the sys_user table is suddenly not able to show many fields and related lists in the sys_user table. I am logged in as admin despite that I cannot view the fields. even the show xml and all contextual menus arent displaying. How can this b...

PKA by Tera Contributor
  • 995 Views
  • 10 replies
  • 0 helpfuls

Show Related Incidents icon

I have had a request to make this icon stand out a little more - what would be the best way to change the icon or add colour to the current icon?Thanks,Dan

Dan Brown2 by Kilo Sage
  • 510 Views
  • 2 replies
  • 0 helpfuls

How to view a Calendar release ?

The user requirement is to be able to see release calendar planning directly from the release form (not rm_release). At the moment is possible to view  calendar only from report but the user would like a button or a link in the form. How can I add it...

Sonia Puddu by Tera Contributor
  • 700 Views
  • 1 replies
  • 0 helpfuls

Resolved! regarding related list button

hi,my question is how to get related list buttons,if i click on that button it should redirect to the another table list view,if we select records there it should reflect in current record related list,same like add button in impacted services relate...

Charani by Tera Contributor
  • 931 Views
  • 2 replies
  • 0 helpfuls

Similar Incidents

Whats the best way to find and display similar incidents on the current incident?I was attempting to use predictive intelligence but how would I display the results on the current incident?Another way I was trying to go about it is by using the table...

erck by Tera Contributor
  • 4461 Views
  • 3 replies
  • 0 helpfuls

Allow users to create templates

Hi,How can I allow users with mac_fulfilment role to create and edit templates only if they created them, while users with mac_analyst can create and edit all template records? Thanks,Sahar

Move the form layout to other instance

Hi All,I need to move one of the table's form layout including form section to another instance. So here i dont want to use the update set. How can i achieve this? Normal export & import is also not working. Thanks,Suvedha