In ServiceNow CSM,
We have partners and customers are managed through partner-to-account relationships. This allows contacts from a partner to view all their & their customers related cases and requests.
However, when one partner acquires or merges with another (e.g., Partner A merges with Partner C), contacts from Partner A cannot automatically access Partner C’s data because no direct relationship exists between the two partners.
How can we make this works.
Requirement
We want to enable a single login experience where a contact can view data across all associated partners and their customers, including merged or acquired partners.
From XXX, we are receiving contact details as follows:
{
"id": "{}",
"email": "{}",
"active": "{}",
"givenname": "{}",
"familyname": "{}",
"display name": "{}",
"idprimary": "", // primary partner
"idalloftheminanarray": "{}" // associated partners
}
Using this information, a contact should be able to access all related partners and customer data in ServiceNow with one login.
Thanks & Regards
Vinay
