assigned_to not editable on form – no ACL/UI issue,
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2 hours ago
We are facing an issue where the Assigned To field is not editable on a custom task-like table in one instance, while the same configuration works fine in another instance.
Key observations:
No field-level or table-level ACL is blocking write access.
Dictionary entry and UI policies are identical in both instances.
Client scripts and g_form.setReadOnly() have no effect.
The field remains read-only even for admin users.
Has anyone encountered a case where server-side Business Rule recursion or repeated assignment logic causes the Assigned To field to become non-editable, even though no ACL/UI policy enforces read-only?
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2 hours ago
is there any dictionary override which is making it readonly?
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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an hour ago
Hello @MotapotulaN ,
Check the Dictionary override record entry for your assigned to field, If not causing any issue from there..
Then create one write acl on that assigned_to field Level -> give the role you want -> then check if the field is now read only or what...
If my response helped mark as helpful and accept the solution..
