assigned_to not editable on form – no ACL/UI issue,

MotapotulaN
Giga Contributor

We are facing an issue where the Assigned To field is not editable on a custom task-like table in one instance, while the same configuration works fine in another instance.

Key observations:

  • No field-level or table-level ACL is blocking write access.

  • Dictionary entry and UI policies are identical in both instances.

  • Client scripts and g_form.setReadOnly() have no effect.

  • The field remains read-only even for admin users.

Has anyone encountered a case where server-side Business Rule recursion or repeated assignment logic causes the Assigned To field to become non-editable, even though no ACL/UI policy enforces read-only?

2 REPLIES 2

Ankur Bawiskar
Tera Patron

@MotapotulaN 

is there any dictionary override which is making it readonly?

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

yashkamde
Tera Guru

Hello @MotapotulaN ,

Check the Dictionary override record entry for your assigned to field, If not causing any issue from there..

Then create one write acl on that assigned_to field Level  -> give the role you want -> then check if the field is now read only or what...

If my response helped mark as helpful and accept the solution..