CSM

rahulpatilv
Tera Contributor

Friday

I’m planning to start learning the CSM module, but I’m having trouble finding the right resources related to CSM Can someone please suggest the right path or resources to learn CSM effectively?

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Singh Manish
Tera Contributor

yesterday

Hello @rahulpatilv ,

 

1.You can start by enrolling in the Customer Service Management (CSM) courses available on ServiceNow University. Spend sufficient time understanding the core concepts, and parallelly complete the hands-on labs provided as part of the course.

CSM Essentials Course:  https://learning.servicenow.com/lxp/en/customer-service-management/customer-service-management-essen...

 

2. Additionally, make use of the simulator labs, as they offer guided, real-world scenarios that will significantly

CSM Simulator Lab:  https://learning.servicenow.com/lxp/en/customer-service-management/customer-service-management-csm-e...

 

3.Improve your practical understanding of CSM.

  • For better hands-on experience, you can also:
  • Practice CSM features on a Personal Developer Instance (PDI) by activating the CSM plugins
  • Refer to ServiceNow documentation and Community articles related to CSM use cases and best practices
  • Watch official ServiceNow CSM webinars and demos to understand real-world implementations

Hope this helps you get started with CSM effectively.

 

Please mark this response as Helpful if it answers your question.

 

Thank You.

 

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