Exclude MAC addresses as CI's in HAM

Vani Kusumba
Tera Contributor

3 weeks ago - last edited 3 weeks ago

Is it possible to exclude MAC addresses from being classified as Configuration Items (CIs) in Hardware Asset Management (HAM)?

Could you please advise:

  1. The recommended approach / best practice

  2. Step-by-step instructions to configure this

     Any guidance or examples would be greatly appreciated.

 

Thank you!

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SAI VENKATESH
Kilo Patron

3 weeks ago

Hi @Vani Kusumba 

 

You need to check identification rules of the particular configuration item class because ci’s will be created based on identification and reconciliation rules in ServiceNow

 

 thanks and regards

 Sai venkatesh

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