Hi Community,
We are working to enable a functionality to transfer a WSD Case (task inherited) to incident. We do not have Universal Request installed right now - hence working on a custom implementation.
Our logic includes below artifacts
1. UI Action calling a UI Page via GlideModal: GlideDialogWindow
(The UI page server side logic then deals with the closure of current case, creating new incident, mapping case details and copying the case attachment to the newly created incident.)
The UI page when get's rendered after clicking the UI action - prompts for 2 inputs -> Priority and Category
Problem: We are able to see this button in the workspace - but when clicked the dialog window does not get populated. I believe this is due to the GlideDialogWindow
Assistance: Kindly let me know if I need to configure this this somewhere else. Would really appreciate any leads 🙂
Regards,
Ritik
