Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Deeplinks showing instance header

Zarik
Tera Contributor

I'm creating some deeplinks via SSO which work but with the side effect that its shows the instance header which I do not want to be present as this link is for the CSM portal. When using the link below:

https://servicenow instance/nav_to?uri=csm%3Fid%3Dsc_cat_item%26sys_id%XXXXX%26sysparm_category%XXXXX&glide_sso_id=XXXXXX

 

I'm redirected to:
https://servicenow instance/now/nav/ui/classic/params/target/csm%3Fid%3Dsc_cat_item%26sys_id%XXXXX%26sysparm_category%XXXXXX

Is there a way not be redirected to the classic ui and have the instance header appear?

2 REPLIES 2

Maik Skoddow
Tera Patron

Hi @Zarik 

 

this redirection is triggered by a personal preference and not by an instance-wide configuration:

 

MaikSkoddow_0-1706295200821.png

 

Maik

Hi Maik thanks for this, those options are currently off this will need a frame buster to try and resolve this issue after further investigation.