Delegate Function in ServiceNow

MichaelBechtold
Tera Contributor

Hello together,

 

we use the Delegate (sys_user_delegate) Function on our instance.

Right now, our management wants to have a extension for this.

 

If user A delegates to user B and user B have also a delegate to user C all the messages for user A should be sent to user C. Is this possbile?

 

Where can I customize this? I can´t find the OOTB solution for this.

Thank you in advance.

 

PS:

I also post it in the CSM Cummunity, but without response:Delegate Fuction in ServiceNow 

 

Best regards

Michael

0 REPLIES 0