Attach Knowledge to catalog task

Rahul Raja Sami
Tera Guru

Hi,
I want to attach knowledge articles using Attach Knowledge formatter on the Catalog task form. This catalog task is created by a Scheduled Job.
How can I achieve this?

 

Thanks in advance.

1 ACCEPTED SOLUTION

Rahul Raja Sami
Tera Guru

Hi,
I have achieved this by using a reference field which is referred from kb_knowledge and using form layout I have fetched the fields of the article and displayed them on a new section as per the customer asked.

RahulRajaSami_0-1731651257689.png

 






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6 REPLIES 6

raj chavan
Tera Guru

for displaying knowledge articles, I recommend utilizing an existing table, like m2m_kb_task, to associate the knowledge article with the request/task. You could add the related list "Attached Knowledge" to the form, which would allow the knowledge articles to be visible there.

Kindly mark it correct and helpful if it is applicable.

Thanks,

Raj

Hi Raj, thanks for this but the customer expecting was like to display the article in the end user form view on the catalog task form. any idea on this?

Hey Rahul , You want it to be visible on portal ?

Kindly mark it correct and helpful if it is applicable.

Thanks,

Raj

no on the Native UI itself