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11-14-2024 12:10 AM
Hi,
I want to attach knowledge articles using Attach Knowledge formatter on the Catalog task form. This catalog task is created by a Scheduled Job.
How can I achieve this?
Thanks in advance.
Solved! Go to Solution.
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11-14-2024 10:14 PM
Hi,
I have achieved this by using a reference field which is referred from kb_knowledge and using form layout I have fetched the fields of the article and displayed them on a new section as per the customer asked.
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11-14-2024 12:28 AM
for displaying knowledge articles, I recommend utilizing an existing table, like m2m_kb_task, to associate the knowledge article with the request/task. You could add the related list "Attached Knowledge" to the form, which would allow the knowledge articles to be visible there.
Thanks,
Raj
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11-14-2024 12:30 AM
Hi Raj, thanks for this but the customer expecting was like to display the article in the end user form view on the catalog task form. any idea on this?
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11-14-2024 01:01 AM
Hey Rahul , You want it to be visible on portal ?
Thanks,
Raj
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11-14-2024 02:04 AM
no on the Native UI itself