Delegation - Can an approver designate multiple delegates for separate processes/applications??

reddysurendra
Giga Guru

Can a manager designate multiple delegates for separate processes / applications ?
Is there any Out of the Box way to do the same?


For example, as a manager, I want John Doe to be my backup approver for Service Catalog items.

However,   I may want Mary Smith to be my backup approver for Change Management requests.
Mary is really not authorized approve any new (for example) laptops for my team, however Mary understands the change requests being submitted.....thus the difference in approvals.

In addition, I may want to add multiple people as my delegate for any process. 

Is either of these possible?

Thank you

 

 

3 REPLIES 3

Abbas_5
Tera Sage
Tera Sage

Hi @reddysurendra,

Please refer to the link below:
https://www.servicenow.com/community/itsm-forum/delegation-can-an-approver-designate-multiple-delega...


If it is helpful, please mark it as helpful and accept the correct solution. In future, it might be helpful for someone to refer to this solution.

Thanks & Regards,

Abbas Shaik

Yes, I saw this Abbas, but I am looking for any solution that is recently found or implemented.

Since this is a pretty old use case. 

Anyway thank you for the response.

Musab Rasheed
Tera Sage
Tera Sage

This level of delegation is not possible, There is 'Granular delegation' available but only for HRSD. Short answer is not possible with your request

Please hit like and mark my response as correct if that helps
Regards,
Musab