Hi All, var matchFound = false;var queueId = $sp.getParameter('location_id'); // Get current location IDvar gr = new GlideRecord('wu_location_queue');gr.addQuery('sys_id',queueId);gr.query();if(gr.next()){var gr1= gr.name;if (gr1.startsWith("Ben")){m...
Computed risk score, inherent score and Residual risk not populating after the servicenow upgrade. It is working for previous Risk assessments but after the servicenow upgrade it's not working for the new Risks.
Hi All, We need to make Activity worknotes of sc task when state is closed. To achieve this I have created a UI policy working in backend but not working in frontend(portal) is there a way to make it readonly or hide it.Backend Front endThanks,Anil
Hello, I would like to have a report that displays the incidents created outside of public holidays. Monday to Friday from 7:30 a.m. to 7 p.m. excluding weekends and holidays. Thanks !
Hi All, I seem to struggle to get SMEs to regularly update the Notes on Incident tickets, which makes building an Incident timeline very difficult. Does anyone have any advice on how you've dealt with this within your respective organizations? Tha...
Hi All, Has anyone experienced missing steps 2 and 3 in the Account Recover setup ( All > Account Recovery > Properties)? I have enabled the correct plugin and properties but all the steps in the setup are not visible. Below is a list of what I've c...
Hi, We have got a requirement to create one topic in Virtual Agent. On selecting that topic, user's active tickets (incident, service request) should be listed. When a user clicks on any ticket, we have to update one field on that ticket record in th...
Hi Im trying to hide my variable set Create new group based on the selection of the request type:Using the following code: function onChange(control, oldValue, newValue, isLoading) { // if (isLoading || newValue == '') { // return; // } ...
Hi All, Thanks in Advance.I have a requirement where i have to match condition type field from one table to condition type field in another table.I need to know how we can Script the Condition type field( like glide record and Query).
Let me ask you a question about Virtual Agent Integration. We are performing virtual agent integration by referring to the documentation below.I would like to know more about the Now Virtual Agent app that will be installed.・Integrate ServiceNow Vir...
Hello, I would like to have a report that displays the incidents created outside of public holidays. Monday to Friday from 7:30 a.m. to 7 p.m. excluding weekends and holidays. Thanks !
Hi All,I have to create incident and need to fetch the data from table to fill in the incident description field. Can someone help me with the code to create inbound email action. Sample data: SiteCitySTZipProvider Name 6C04HagerstownMD217AT&T11...
I am facing an issue with email template, I am able to open the email outlook draft but the email template content is not fetched and returns null. I have set it up as when a user clicks on a button it triggers a function which calls the correct emai...
How can I map variables in a variable set to fields in the backend HR case table without using a Record Producer script?We have a variable set called "HR Information," which includes the following variables: Subject Person, Opened For, Watch List, Co...
Hi Community,I'm facing an issue with AWA configuration in one of our demo instances. The service channel, queue, and associated entities are configured properly, but the interaction is always getting assigned to 'Conghaile Rowland', who is none othe...
