Edit the message from Virtual Agent
I want to change this message Thank you for using the chatbot. As part of the launch, I am looking for help in naming me. Please suggest a name for me. to Thank you for using the chatbot. How can i do it?
Forum Posts
Resolved! populate records of a custom table based on conditions.
I have a catalog variable 'Is the exemption related to an incident or change' having 3 values neither, incident and change. Have another catalog variable 'which policy' refers to a custom table. The requirement is if the value of the catalog variable...
how to change the landing page
when logged into my PDI i want to see next experience ui as my landing page everytime and also when i impersonate a user the user also have to see the same landing page
Copy of catalog form
I have a requirement to create a copy of a service request catalog form. Is there a way we can download the form? (for users to fill it offline)
Resolved! How we can custmize the agent chat three dots menu to direct link to record producer?
Hello,I need to add a position in the three dots menu. It should be a link to the record producer.Options in the va_branding_contact_menu are minimal, only the link type brings hope.I need a new position in that menu.Any suggestions?
Importing Data from Multiple Sheets in an Excel File into Multiple Database Tables
Hi, In an Excel file, we have three sheets: Sheet1 contains user-related data, Sheet2 contains group-related data, and Sheet3 contains Windows server-related data. If we want to import the data from these three sheets into three different tables at t...
Need to hide variable set on catalog item from a order guide
Hi All, I have an order guide Replace Request where it contains Laptop as catalog item and it is called in multiple order guides.My requirement is if my order guide is replace request then I need to hide the financial variable set in the laptop catal...
Allow users with specific role to edit Impact and Urgency
Impact and Urgency fields in incident form is read - only. If user has a specific role, then he/she should be able to edit the impact and urgency so that priority gets altered. Please help me how I can achieve this.Note: User should be able to change...
Resolved! Task, Approvals
Hi, I have created a catalog item. I want when it’s submitted and RITM is generated, an approver request should be triggered to a user (for example Abel Tutor), And an email should be sent to the requester. Email contents will be provided by Abel Tut...
problem table
Create a Scheduled job that runs weekly to send a notification to “Assigned to” users ofProblem tickets that are opened before a week are still active can anyone suggest me how to do it ?since i m at learning stage i have no idea about it .
onSubmit Field Validation in Configurable Workspace (UI Builder)
I have a requirement.I have a task extended custom table. And I have to validate the change in state when user submits the form. For example, if there are 5 state choice values - A, B, C, D, E for the Custom Table. And the state should ideally be cha...
Resolved! Add a hint on the form section
Hi All,I want to add a hint on the form section.Please see attached ss.
Resolved! schedule job
Create a Scheduled job to close all the resolved incidents of last month which runs everymonth on 3rd at 6am.can anyone explain be briefly about it
Default value in choice list interactive filter
Hi,I have created a choice list interactive filter - Frequency and this filter is being used for the dashboard. Kindly see the configuration for filter: When I try to select a value using "Default value(default_choice)" and it referenced to choice ta...
