Hi Team, I want to show the Approval comments added while approving the task on the task list view as of now I can only see Approval history field which give complete approval history but I want the latest one on the task list view is it possible? Th...
Dear Community, Our whitelisted software is registered in CMDB (cmdb_ci_service table).So, all applications / services registered here is considered whitelisted to be used, and users can deploy them. At the same time we have SAM Pro to discover all o...
Is there a script or flow action?
here in the above table whenevr state is updated to missing we have configuration item field which is referenced to cmdb_ci table in this table some fields like assigned_to etc.. these fields should be made as read onlyi tried ui policy actions d...
Is there any way we can run a report for below data.1.Create a report for Reports not run for 3 months2. Retire reports no longer in use.
Hi @ Ankur BawiskarHow to Hide this Related List (Details, Approve Start Date and Approved End Date) based On License Duration Variable For Particular Catalog Item@Ankur Bawiskar
In my system we have normal change type where category field which has 2 choice values 1) "application" and 2) infrastructure.If we select category as "application" one workflow gets attached to the change request and if i select "infrastructure" the...
Hi,need to implement a validation mechanism to restrict users from scheduling the Plan Start Time and Plan End Time outside the permitted maintenance window while creating a change request. for example,the allowed time range is between 10:00 PM CST a...
Dear All, I would like to know if any licensing involved for reporting role especially report_user, report_group if we grant this role to non ITIL user would it consume license ? @fmahfoodh
I want to Change "preapproved" to "Standard" on sn_chg_model_ui_landing.do. Will this impact anything else in the system. I have found below: No. This will not have any impact on the system if you are not using Language translation plugin. if you ar...
Hello Team,I am trying to extract content users have input in the additional column of a catalog item into a report. Please note the variable is HTML type and its not mapped to any field
we have record producer "Platform Access Request" and respective flow for the case record life cycle.based on the Request Type choices belowflow will triggers approvals in only 2 choices( first and 4) selection for the record producer.Now we need to...
How to set related list edit as disabled in ACL. See below steps done. 1. In the Change Request form, Problem related list should be disabled when state is Authorize in Change form.Screenshot below shows that problem statement is already disabled. AC...
Hi All, If you see the picture the record has two fields review date and status . Currently status is "in use" when review date is ahead of current date but status will be "retire" immediately when review date passes . Can we achieve it through flo...
