Unable to launch Service Portal in MS Teams Application
Hello! Does anyone know how to resolve an issue where a user is unable to launch the Service Portal in the MS Teams application IT Support bot? Thank you!
Forum Posts
My SSO login to Now Learning gets trapped in an endless SSO redirect loop. How do I fix that?
I found this reply to a similar post in the developer forum but without more context and detailed steps, it's far short of a solution, at least form someone still learning the basics: "This was resolved by removing the value in the 'glide.authentica...
I have a doubt regarding scripting
My requirement is when user enter user field then Email, manager phn no should auto populateMy qn is here in gr.addQuery('user_name', xyz)we are getting user ID from client side consider abel.tuterso then in addQuery we need to write gr.addQuery('use...
Resolved! Set parent task status based on the child task status
Hello Team, I have a requirement where Parent task will have 9 child tasks, Parent task status should get set based on the child tasks status, for example if all 9 child tasks are in "closed completed" parent task status should be "approved", if any ...
Resolved! VA / AWA Message and Greeting Configuration Query
How can i personalise the initial virtual agent greeting so that the recipients first name is show, for Example Hi David I'm you IT Support Virtual agent The message currently displayed is stored in the sys_ui_message table and currently states “Hi, ...
How to pass Value from one topic to another in Virtual Agent
Hi All,I have a requirement of passing a variable from one topic to another topic.I am defining one variable like this to store the user input:vaVars.selectedCategory = vaInputs.select_topic_related_to_your_problem; Let's say selectedCategory is Hard...
Xanadu Delta Exam Extension
Hi, Is there any possibility by service now to extend the date for taking the delta exam for Xanadu release? Kind Regards,Pranali
ServicePortal
I need to create one popup(Thanks for the feedback) & Reason (Information in the article was read & write) when the user tryiing to submit the feedback. Two options like --> YES : No -- > user select YES then popup and Reason should be visible on Ser...
Resolved! Hide form container based on field value?
Hi I am trying to hide a form container (I could be wrong, but I'm sure that's what its called ) based on the the value of the task type field. I was thinking of scripting this however I am able to see it on form designer & form builder but can't fin...
Best Practice for ATF Standard Chnage
Hi Community, What would be the best practice to create Standard Change ATF either through picking a Standard Change template or creating the Standard Change Template on the fly in ATF. Thanks,Bhuvan B.
Resolved! Issue with Updating "short_description" Field from Parent to Child in ServiceNow
Hi!In servicenow I have a little problem with updating a field short_description from parent (cmdb_ci_service) to child (service offering).This is my before insert/update Business Rule (based on cmdb_ci_service): (function executeRule(current, previo...
How to send a notification to approver in their available time/time zone.
Hello Expert,Scanario : How to send a notification to approver in their available time/time zone.How can we achieve this ??Is there any posibilty to trigger an event by business rule?? if yes, Please provide the script.Thank in advanced!!!
If opened_by is the same as request for display message
Hey,I'm working on a client script for a catalog item that will check if the request being created was created by the same person for whom access is being granted - if so, a message should be displayed that this is not appropriate for this item.Unfor...