difference in service catalog and request management

[major li]

Hi Community, in my organization, we separate the responsibility of service catalog and request management. But from the description, i found it is so hard to tell the difference and they are under different domain illustrated in the capabilities map. Could you help me to understand what is difference and what is the day-to-day activities? Thank you Community.

[Ankur Bawiskar · Accepted solution]

@major li 

that's correct, your part involves Service Catalog management since you configure the form, capture them in update set and migrate them.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Nikhil Bajaj9]

Hi @major li ,

My POV- Request Management - PROCESSES - A process to Manage Requests, how it will work in the system. [Workflow, fullfillment etc]. - What needs to be done.

Catalog - Actual Implementation - It is a tool from which user can raise a request, UI Part [Catalog form creation, Catalog client script, Catalog User criteria] so in Short it is answer of How it needs to be done.

If My answer helped you in anyways, please mark it- Solution accepted.

Regards,

Nikhil Bajaj