Can someone please help me with the steps or any material where i can learn this integration with SAP ChaRM & SAP SolMan. I have tried to check on net but couldn't found much resources.Please help me out as i am new into this integration
Hello,I have 5 mandatory variables that only the tech should fill in once the auto-generated SCTASK is assigned to the group.However, the SCTASK cannot be assigned-to a tech until all mandatory fields are completed. Any ideas how to make those vari...
How to configure custom chatbot (virtual agent) for custom portal in Vancouver release from scratch?Please propose solution from the scratch or give some needful steps. Yours reply will be appreciated.Thanks
Hi All,I am having a datetime field in servicenow with the name "issue_first_occur". I tried with below script, but it is not working. Please help me with the script that when someone selects the date in future, the script shouldnot accept itI create...
Hi All, How can we dot-walk and get the assignment group of the ticket in approving field in approval table.Kindly assists. Regards,Karthik
Hello For some business needs, we have a mail script that adds Contact's email address as CC in some notification Script looks something like that, and works fine : (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,...
Hi,I received a requirement to create a report to show incidents where incident had/have state on hold with on hold reason.I created a report on incident_metric table but issue is on hold reason is showing empty for closed incidents. Is there any way...
Hey guys, I need help with figuring this out so I have a UI action which code opens a UI Page in a Modal window. function modalPopUp() { var gm = new GlideModal("x_adab_quality_populate_via_template", false, 600); gm.setTitle("Choose a Templa...
I have an email notification going out for a 1-10 Satisfaction Survey based off an Incident. The initial email has the Incident information utilizing triggerID field to show short description and Incident number. If this survey scores 5 or below, I h...
I have a catalog item in global scope & i have created a flow for it which is also in global scope now i need to put them into a scoped app how can i achieve this asking this coz i need to do this for all the existing items & flows as well is there a...
I am thinking of creating a new CAB Approval group to define CAB approvals.When creating a group, are there any rules regarding the name?For example, starting with CAB.Please let me know if you have any.
The requirement is to open the virtual agent chat window automatically after loading the service portal form by default.Chat window is currently opening when we click the virtual agent chat icon.I have cloned and using the below OOB virtual agent ch...
Hello experts, Is there any way we can check undefined in servicenow using a gs function? I am new to SNOW Scripting.
Hi experts, I am Tring to insert the records from one table to another table in my personal instance, I have got struck with one of field called "Valid From" which is string type and value of the filed is 'August 22, 2022' and i have same filed cal...
Hi, Is it possible to skip a input note totally based on a condition, we have tried script in "allow user to skip", but there is a skip button button after asking for input, but i want to skip always , without asking user to skip. Let me know if anyo...