I have a catalog item which is inside an order guide. If I am using POST operation directly on the catalog item, I am getting error as "Security Constraints prevent ordering of item" (400 bad request).
Is there a way to run a script in front end in Virtual agent?For example, I tried using the following code to import a package and render an adaptive card in VA in HTML input type but it does not execute as due to HTML sanitization which removes all ...
If I'm an end user,I want to access my all requested items instead of opened items. what should I do?Is there any chance to get my closed requested items in ServiceNow.
Hi All, When a record is updated, specifically when additional comments are added, the system checks whether the update occurred during business hours. If the update is within business hours (MON-FRI(8 AM to 5 PM)), the record state is changed to 'Wo...
Hi All, I am working on a form in service portal and have 2 reference field from the sys_user table. One is "user id" and the other is "email address". I added the fields but I can't figure out how to:1- Populate the "user id" instead of the "use...
I need a Incident state change records count through script.Count the state New to Inprogess incident records count. Cold you please help any one.
Hi I have a scheduled job which runs Daily at 2am MST. Email should be triggered only on weekdays . Hence used the 24*5 weekday schedule. But noticed the email triggered on weekend as well.What could be the reason and how to fix this. Appreciate the ...
I know servicenow only use HID id badge, how can i make it read from wavelynx card reader?
Hello, I have noticed after Vancouver patch 3 upgrade the virtual agent is not working as it was working in Tokyo instance. When we look at the design when the user inputs the query the flow goes from start and gets stuck at first block and after som...
Hello,I've created a new context variable (LiveAgent_route). When I open Advanced Work Management and set up a queue, this variable doesn't show up as defined. I have the following code. The bolded line shows "undefined" in the log. Any ideas what I'...
Hi,I'm trying to understand if we can apply criteria on the Knowledge category. We are trying to eliminate adding the criteria for each article. Is there a way we can apply criteria on the KB category. Please advise
Hello All, Is it possible to configure SSO for ServiceNow outlook Add-in ? https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/task/install-servicenow-outlook.html TIA
I am facing a strange issue, Where a few of the users (Not all the users) experiencing slowness with ServiceNow between 9 PM to 10 PM IST time. When I try to impersonate that user from my machine it works fine and when the user also tries to log in f...
Hi All,I am copying the attachments from Kb article to notification email and i writing the email script to do that but i its not working .Please find the attached script below and let me know if anything has to be modified. script : var grAttach =...
Hello all, I am attempting to clean up the work_notes data in Flow designer. I can get the plain version of work_notes by just pointing the Flow towards that field and I am given: TimeStamp Data Andrew Stringfield (work notes) "Andrew Stringfield di...
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