ITIL user is unable to preview the record by using "i" icon on Assigned to field of Hardware table
ITIL user is unable to preview the record by using "i" icon on Assigned to field of Hardware table
Forum Posts
Permanent change of view of a table
Hello, I would like to permanently change the view of a table. When I open Application Services it is opened in CSDM_View and I would like to change it to be Default View by default. I changed other table via View Rule if (is_list) { // if it's a lis...
Close bulk ritms using background script without triggering notification
Hi Team, I want to close almost 300 STASKS and RITMS using background script. But i do not want to trigger closure notification to the requester. I have the below background script. Even though workflow is set to false, it does automatically close th...
Order Guide Scenario
If I want a catalog item to always appear on the second page of the order guide without using a rule base or making it mandatory, is there a way to do this?
Interaction related records are attaching to the same number
Hi All, I am facing one issue on 'interaction related records' table, actually i have ran the query interaction active true so one one interaction record is showing with 23249 related records attached to it. and when i am opening the above interac...
standard change proposal not showing template values
standard change proposal not showing template values, it just keeps on loading
virtual agent branding in employee center
How to change the widget icon of virtual agent in the employee center portal. Making modifications to "sn-va-sp-widget" is not helping at all and makes no change to the VA in employee center. Can anyone help in this matter on how to change the virtua...
Flow Designer - RITM closure wait for all tasks to close, not just flow generated ones.
Situation: Catalog Item to request general work from our IT department that is not covered under other catalog items. This generates a RITM & SCTASK assigned to our Intake team to review. The Intake team will determine if the work is a demand that ne...
A report on "how many days between a ticket being closed and then reopened".
I need a report that shows the time between when an incident was closed to when it was reopened by someone. We are looking at decreasing the time from 10 days (auto close) to 5 days. I am not sure on how to decipher the initial close date from the ...
Disable follow on incident
Hello everyone Is this possible that Follow button can be disable for user who have itil role?
Resolved! Virtual agent icon in service portal
Can someone please help me in changing the virtual agent icon in service portal
Resolved! How to Bring Variable data from Change to change Task
Hello All , I'm creating an change request using Record Producer and also creating change Tasks so here my challenge is in the change_task I need to update the Short description from the Variable value and I could not see variable data on change_task...
Resolved! PA Change Success Score JOb
Need to understand about the Data collector JOb which comes under package Change management change success score,There is a JOb named " CHange success score for today",it is an on-demand job and neither its daily nor historical,i just want to know wh...
Need help to fix the onChange Client Script
Hi All ,I am facing issue with the below onChange Client script on Impact and URGENCY Field, as per the below scriptIn my Incident form there are two drop down fields - Impact and Urgencyin Impact the options are : 1 - widespread , 2 - significant , ...
Knowledge Related Articles
When I add related articles, they appear when viewing the main article in the service portal. There is a Related Articles section on the right-hand side. However, I cannot see where they display in the client. If service desk engineers are using Agen...
