Enable Voice Message Virtual Agent

Hi Experts. Is it possible to enable Voice Message in Virtual Agent (not IVR) ? The purpose is get the user Voice Message from VA or WhatsApp and send it to some third party solution to make use of Speech to Text and Gen AI. Other approaches are also...

Connection Attibutes

Guys @Ankur Bawiskar @Community Alums @Dr Atul G- LNG  or anyone please clarify my query While setting up Integration spoke or JIRA or SAP using connection & credentials we are providing the required details & setting up the connection after that we ...

Creating new RITM based on excel parsed data

Hi, I have a requirement for bulk user creation where the user will be attaching an excel file where each row represents a specific user.I need to create a script that parses the data from the excel and populates the fields of a new RITM that has to ...

Prepopulate multirow variable with form variable

Hi, I have a variable inside a multirow variable set named 'user type' i have a similar variable in the form outside of the multirow. I want to make it so, once i select the user_type outside of the multirow, and once i open the mrv this variable is ...

Catalog item not available to is defaulted to SNC EXTERNAL

Hi, I have a strange behavior in the UTAH developer instance. When i create a new catalog Item i get related list Not Available for defaulted with SNC_EXTERNAL User Criteria.I read in many thread that this is a regular behavior. We can't delete it un...

short cut for display backend values on form in servicenow ?

Embedded hyperlinks in Close Notes

Hi, I have a workflow which generates Close Notes to be displayed in a Notification in the Resolution Section.I can't find a way to add embedded hyperlinks into the Close Notes because it will display the notification with the HTML syntax instead. (s...

see all the related CI records for the user

As a Service Desk Tech from the call screen we would like to see all the related CI records for the user.  This would be helpful for both Incident and Service Request because it allows the tech to see what is already assigned to the user.

Service Portal: How to expand first item in Order Guide accordion?

In the order guide I would like to expand only the first item.If I follow this guide I am able to get the last item to be expanded automatically:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0821168Thanks to this line in the ...

How to display "country" field value from cmn_location table in custom field of "LIST" type?

How to modify the discovery pattern to make sure BGP routing tables data fetched for particular IP.

I enabled the bgp routing table glide record to true in system properties of service now.I want to fetch the bgp routing table data only for the subnetmask 255.255.255.255 and the ip address starts with 10.x.x.x.can anyone help me how I can add this ...

After doing switch discovery the network adapter shows the same mac address for all the interfaces

After doing switch discovery the network adapter shows the same mac address for all the interfaces, is this right ? why this is discovering the same mac address for all interfaces.

make number filed clickable on report

Hi All, I have created a report on enhancement table and i wanted to make number clickable, so if someone clicks on the number it should rout to the form. Regards 

Restrict the display of topics.

I want to control which Topics are displayed per portal.I have a context variable called liveagent_portal that I think I can use, but I don't know how to do it.If anyone has any insight, please let me know.