Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Virtual Agent Context Variables

Hello,I've created a new context variable (LiveAgent_route). When I open Advanced Work Management and set up a queue, this variable doesn't show up as defined. I have the following code. The bolded line shows "undefined" in the log. Any ideas what I'...

Raj64 by Tera Guru
  • 1154 Views
  • 1 replies
  • 0 helpfuls

ECC QUEUE Stuck in ready state

I am trying to create Output ECC Queue to execute the Keeper(A thrid party password manager platform) specific command in MID Server. But the Output ecc_queue Status gets stuck in "ready", it doesn't change. Also, It doesn't throw any error. Kindly a...

Praful_1968 by Tera Contributor
  • 1458 Views
  • 1 replies
  • 0 helpfuls

SLA is getting cancelled automatically

Hi Expert , I am getting issue in SLA . My SLA is getting cancelled - this is what is happening  -  Start condition: State | is | NewPause condition: State | is | Awaiting User infoStop condition: State | is | ClosedA new incident comes in with a sta...

bns1_0-1701248333231.png
bns1 by Tera Contributor
  • 1881 Views
  • 7 replies
  • 1 helpfuls

Resolved! User Role access

Hello All I have VP who needs access to view incidents cases, escalations, dashboards etc. normally roles are granted when you are part of an assignment group is there role that I could grant? thanks

Where can I find the class resources?

I took the admin course almost a year ago but didn't write the exam. I am now wanting to go through the course again and actually write the exam this time. I have the ebook but no longer have access to the student instance that has the class resource...

Heathermarie by Tera Contributor
  • 1265 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to make the Reference fields dependent on catalog item form?

Hi All,I am working on the catalog item where I have three fields Country, Company and Office Street(type - Reference fields on catalog item form) which I am referencing from the 'core company' table.Table Form:  Catalog Form: Here You can see on upp...

Atik_0-1700726422454.png Atik_1-1700726422457.png
Atik by Tera Contributor
  • 2087 Views
  • 4 replies
  • 0 helpfuls