Direct Connection to Live Agent via Microsoft Teams (Bypassing Virtual Agent)?

[SNewbies]

Hello,
Is there a way to directly connect to Live Agent via Microsoft Teams, bypassing the Virtual Agent?
Thank you

[Pradeep Thipani]

Hi @SNewbies ,

Yes, You can integrate ServiceNow with Microsoft Teams, You have install required plugins which maybe paid aswell.

Below references might help you in configurations,

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/virtual-agent/ta...

https://www.youtube.com/watch?v=pk0a_uEy11U

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0958547

Thanks,

Pradeep