Enable public access to a specific ServiceNow catalog item by bypassing Single Sign-On (SSO).
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3 hours ago
Background:
We have a Facilities-related catalog item that needs to be accessible to external or unauthenticated users. Despite attempts to make the item public, users are still redirected to Microsoft login due to enforced SSO.
Objective:
Allow unauthenticated users to access and submit the catalog item without requiring Microsoft account authentication or SSO.
Justification:
This functionality is essential for enabling access to external stakeholders or visitors who do not have corporate credentials but need to interact with the catalog item.
Requested Action:
Please advise on configuration options or enhancements that would allow bypassing SSO for this specific catalog item or suggest alternative approaches to achieve public accessibility.
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an hour ago
Hi @bindu214301
Please refer below link for accessible to external or unauthenticated users.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0681861
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0728420
Thanks,
Vignesh
"If this solution resolves your issue, kindly mark it as correct."