Direct Connection to Live Agent via Microsoft Teams (Bypassing Virtual Agent)?

SNewbies
Tera Contributor

Hello,
Is there a way to directly connect to Live Agent via Microsoft Teams, bypassing the Virtual Agent?
Thank you

1 REPLY 1

Pradeep Thipani
Mega Sage

Hi @SNewbies ,

 

Yes, You can integrate ServiceNow with Microsoft Teams, You have install required plugins which maybe paid aswell.

Below references might help you in configurations,

 

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/virtual-agent/ta...

https://www.youtube.com/watch?v=pk0a_uEy11U

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0958547

 

Thanks,

Pradeep

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep