Direct Connection to Live Agent via Microsoft Teams (Bypassing Virtual Agent)?
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-06-2024 08:19 PM
Hello,
Is there a way to directly connect to Live Agent via Microsoft Teams, bypassing the Virtual Agent?
Thank you
1 REPLY 1
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎11-06-2024 08:30 PM
Hi @SNewbies ,
Yes, You can integrate ServiceNow with Microsoft Teams, You have install required plugins which maybe paid aswell.
Below references might help you in configurations,
https://www.youtube.com/watch?v=pk0a_uEy11U
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0958547
Thanks,
Pradeep
"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".
Regards,
Pradeep
Regards,
Pradeep