Disable Virtual agent and , Users should see 'Live agent' support on click of chat icon

[Renu9]

Hi All,

I am having a requirement to disable the virtual agent , but when the user clicks on chat icon, it has to redirect to 'Live agent support'. 

Can we bypass virtual agent and talk with Live agent support . Is it feasible?

Please let me know the process if that is possible

[Sagar Pagar · Accepted solution]

Hi @Renu9,

Take a look at nice article written by Mark. It will help you to complete your requirements.

Connect to Live Agent directly in Virtual Agent web client 

Thanks,
Sagar Pagar