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12-25-2022 06:11 AM
Hi All,
I am having a requirement to disable the virtual agent , but when the user clicks on chat icon, it has to redirect to 'Live agent support'.
Can we bypass virtual agent and talk with Live agent support . Is it feasible?
Please let me know the process if that is possible
Solved! Go to Solution.
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12-25-2022 06:20 AM
Hi @Renu9,
Take a look at nice article written by Mark. It will help you to complete your requirements.
Connect to Live Agent directly in Virtual Agent web client
Thanks,
Sagar Pagar
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12-25-2022 06:20 AM
Hi @Renu9,
Take a look at nice article written by Mark. It will help you to complete your requirements.
Connect to Live Agent directly in Virtual Agent web client
Thanks,
Sagar Pagar