Disable Virtual agent and , Users should see 'Live agent' support on click of chat icon

Renu9
Tera Contributor

Hi All,

I am having a requirement to disable the virtual agent , but when the user clicks on chat icon, it has to redirect to 'Live agent support'. 

Can we bypass virtual agent and talk with Live agent support . Is it feasible?

Please let me know the process if that is possible

 

 

1 ACCEPTED SOLUTION

Sagar Pagar
Tera Patron

Hi @Renu9,

 

Take a look at nice article written by Mark. It will help you to complete your requirements.

Connect to Live Agent directly in Virtual Agent web client 

 

Thanks,
Sagar Pagar

The world works with ServiceNow

View solution in original post

1 REPLY 1

Sagar Pagar
Tera Patron

Hi @Renu9,

 

Take a look at nice article written by Mark. It will help you to complete your requirements.

Connect to Live Agent directly in Virtual Agent web client 

 

Thanks,
Sagar Pagar

The world works with ServiceNow