Do i need to transfer change close notes to corresponding incident or problem??

[KM SN]

Do i need to transfer change close notes to corresponding incident or problem??

[Anil Lande · Accepted solution]

Hi,

This can be answered by your Incident Manager/ problem Manager based on the process expectations.

Ideally if we are resolving any Incident/problem based on change then we copy the notes from Change.

[AndersBGS]

Hi @KM SN ,

This is solely based on the business requirement and not something the community can answer. I would recommend you to reach out to your incident process owner and problem process owner to investigate what is needed and what is not needed.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards
Anders