Do not find Change Module in Australia

ikannam
Giga Contributor

Recently got my PDI for Australia Release and I do not find Change Module-Cannot find Change Pluggin too and when I tried to request a new PDI for Zurich get a message please try again -any advise

2 REPLIES 2

svirkar420
Kilo Sage

Hi @ikannam , 

1 . Just Repair change management plugin (com.snc.change_management) in your PDI instance

2. if still issue is not resolved  you can manually create Application Module.

If this does not work then try releasing the instance and request for new PDI instance for Zurich and then  upgrade again to Australia release.

If this response helps you mark it as accepted solution and give it a thumbs up 👍. This help me and community to find answers quickly.

Best Regards,

Saurabh V.

 

Ankur Bawiskar
Tera Patron

@ikannam 

many users have reported this issue i.e. they are not finding Incident, Change module in new PDI

PDIs don't come with any support

So try to clear instance cache using cache.do and then logout and login

If that doesn't help then get new instance.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader