Do we have Failed change reason codes in ServiceNow?
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06-23-2025 04:54 AM
Just like we have close codes, do we also have failed change reason codes in ServiceNow?
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Change Management
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06-23-2025 04:59 AM
which table you are referring?
to verify you can check any OOTB instance or PDI and verify that
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-23-2025 07:40 AM
Tablename: Change_request
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06-23-2025 04:59 AM
Hi @Muzammil Sayed
There is no OOB feature called 'Failed Change Reason Codes.' If needed, you can create custom close code dropdown values based on your requirements.
Regards,
Siva
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07-13-2025 12:44 AM
There isn't an out-of-the-box (OOB) feature called "Failed Change Reason Codes" in ServiceNow. However, if your process requires capturing reasons for failed changes, you can easily create a custom field or dropdown based on your needs.
If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna