Do we have Failed change reason codes in ServiceNow?

Muzammil Sayed
Giga Contributor

Just like we have close codes, do we also have failed change reason codes in ServiceNow?

 

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@Muzammil Sayed 

which table you are referring?

to verify you can check any OOTB instance or PDI and verify that

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Tablename: Change_request

J Siva
Tera Sage

Hi @Muzammil Sayed 
There is no OOB feature called 'Failed Change Reason Codes.' If needed, you can create custom close code dropdown values based on your requirements.
Regards,
Siva

prerna_sh
Mega Sage

Hi @Muzammil Sayed 

There isn't an out-of-the-box (OOB) feature called "Failed Change Reason Codes" in ServiceNow. However, if your process requires capturing reasons for failed changes, you can easily create a custom field or dropdown based on your needs.


If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.
Thanks,
Prerna