Hi, whenever I am creating a new incident and saving it I am receiving a notification of record not found and whenever I am submitting a new incident no new incident is being created and I am back to incident table without any new incident being crea...
Hi All, I have a requirement where i need to troubleshoot the RITM's with missing assignment groups for certern time. I did check the worknotes and the audit history, seems "Assignment group" is been missing . I did also check the Workflow and flow d...
Hello Everyone, I am looking to configure the FCR report but cannot get the desired report. I understand the reassignment count is supposed to be 0 and that's not something I am looking for, I am looking to run a report for the ServiceDesk team to ...
I have a list of system fields on an Incident Form, all integer type. Some of them are left justified and others are right justified. Is there a way to determine what causes each field to be right or left justified? Thank you!
Hi experts, Can some will help me on where can i found the Application picker and Update set picker in Washington DC.
Hii, I have created a field named "Stage" in my incident form which is "Table name" type. I want to show only those tables in it which name contains sys_import_set. How to configure it?Thanks in advance
Hi All, I have a requirement to set the state of the task to "closed - skipped" from backend. After setting the closed by and updated by shouldn't be disclosed. How to achieve this?
Hi Community, We have come across situation where we have to convert json payload to csv file and insert the data from csv into target table using import set. However, I want to know what are the advantages and disadvantages of inserting data directl...
Hii, I have created 2 custom tables named as Accounts and External Accounts. External Accounts is in the related list of Accounts. I want to put a limit on the recors creation of external accounts. if it surpasses the limit of 4 records or more than ...
I have a customer who wants to know how they can successfully connect their SNOW instance with Okta
I have to write the following script in flow designer for asking approval -answer = [];var gr = new GlideRecord("sys_user");gr.addQuery("sys_id", current.request.requested_for);gr.query();if (gr.next()) { var band_level = gr.u_band_level; var b...
Hi! I have a requirement to hide "Actions" on incident form in service portal when state is Rejected. We want the same behavior as when incident state is Cancelled. Can anyone help? Thanks!
I have a table (u_windows_upgrade)That has 4 columns The first 3 are referenceu_useru_computeru_entity The last is a choiceu_replace_or_upgrade It is being populated by an excel uploadThat part is fine I have a catalog item with the sys_id c0e114071b...
I am attemping to add the catalog item variables onto the "Request Opened" email notification. Here is what the RITM's output as... the questions appear as "undefined" and any answer which is a reference lookup shows its sys_id value instead of the d...
Currently On Vancouver and seeking a solution to measure file delivery by using Service Offering Commitments. Assuming it has something to do with commitment type = SLA?