I want to trigger a survey after live agent chat but it's not getting triggered i have created a topic in that topic i am using "vaSystem.connectToAgent()" after that i want survey to be triggered for the user.
Since we upgraded to Vancouver, the prebuilt topic block for Create Incident is no longer working. It was working fine pre Vancouver and automatically creating an Incident once the user would describe their issue. We have went through and made sure a...
Hi there is one OBB ui macro named "show_related_records" which shows all task related that ci.And I have added that ui macro to the attribute. But it is not working the button is not showing up on the incident form which will show all incidents rela...
Hi every one I want to set a restriction of having a minimum of 3 letters to a single line text or else show a error to enter minimum required characters to the filed. For maximum length of the filed I have already used the variable attribute filed m...
I have a question about data labels not showing on bar graphs. One one, all the stacks have a data label, yet on another graph, some don't. Both are configured exactly the same way. Is there a way to force it to show all the data labels? I have an ex...
After downloading a PFX Certificate and attempt to install the Certificate, an error is presented stating - 'This file is invalid for use as the following: Personal Information Exchange''When same Get API call is executed from Postman I am getting pr...
I'm trying to colour a field when it has any value in it. I've tried using Styles, UI Policy, Client Script but I can't get it to work. Here's what I tried in client scripts: function onChange() {var fieldName = 'caller_id'; // Replace 'caller_id' wi...
I accidently deleted a table column.I tried restoring it from the Deleted Records table (sys_metadata_delete) but i cant find it over there.Any suggestions?
Seeking a solution when an offering is partially impacted. For example the outage was for 1 hour but during that time it was identified during post analysis that 20% of transactions failed. Team is desiring to adjust the end time of the outage to o...
Hi Team please help me!!! I need to redirect this URL https://dev184220.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=3a25637b47701100ba13a5554ee490a0 to portal URL (https://dev184220.service-now.com/sp?id=sc_cat_item&s...
Hi Team, Once the field engineer done with the work for the WOT, there should be a approval button to trigger approval once the approval is done or approved then only the field engineer to close the task. Is it possible to achieve in servicenow for w...
We have 2 request items that email vendors with the ticket information. Since they are not agents in our system, their reply emails only show up as email received and do not create an additional comment in the RITM. The requester therefore cannot s...
I have a list of system fields on an Incident Form, all integer type. Some of them are left justified and others are right justified. Is there a way to determine what causes each field to be right or left justified? Thank you!
Hi experts, Can some will help me on where can i found the Application picker and Update set picker in Washington DC.
Hi, I am trying to display an error message via below code in a BR on HR Case table, when some conditions are passed. gs.addErrorMessage('test');current.setAbortAction(true); However, instead of printing error message, system showing 'Failed to inser...