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Dynamic choice - Show more button

In my virtual agent topic I have a dynamic choice input which is being populated form a table using a script. As there are many records I am limiting the options to 5 but I want to implement a show more option in the list when selected will show the ...

Tony Croft by Tera Contributor
  • 1553 Views
  • 1 replies
  • 0 helpfuls

Virtual agent (remove live agent message

Hello everyone, Our requirement is that anytime a user clicks "No" to the "Did any of this information resolve your issue?" option, the virtual agent automatically navigates the conversation to the live agent. We need to stop the live agent message( ...

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Yogita11_ by Tera Contributor
  • 923 Views
  • 2 replies
  • 0 helpfuls

Pass Grafana Alert Details to ServiceNow Case

Hello all, I have added ServiceNow as a contact point via webhook in Grafana so that alerts in Grafana will become new cases in ServiceNow. I followed the documentation here: Integrate Grafana events (servicenow.com)  However, I am now getting blank ...

hjensen by Giga Contributor
  • 2105 Views
  • 2 replies
  • 1 helpfuls

Resolved! major incident trigger rule

Hi all,what is trigger rule for "P1 incident lasting more than 30 mins"i tried "Priority is 1-critical AND created relative after 30 mins from now".but it's not working. could anyone help?

SM123 by Tera Expert
  • 3636 Views
  • 15 replies
  • 5 helpfuls

How to populate logged user name in reference field

Hi,In incident form we have field called caller_id. The person who logged in their name should auto populate in the caller_id field. Once he removed the name then in the list it should show the logged in user name first followed by the list of user b...

Arun91 by Tera Contributor
  • 1787 Views
  • 3 replies
  • 4 helpfuls

No data available on Virtual Agent Analytics Dashboard

I am unable to see the data on the Virtual agent Dashboard (Conversational Interface > Conversational Analytics > Virtual Agent Dashboard). There are some tabs like Usage and AI search. 1. Under the tab Usage there are multiple reports like Conversat...

MA16 by Tera Expert
  • 1268 Views
  • 1 replies
  • 2 helpfuls