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Resolved! TypeError: Cannot read properties of null (reading 'rows')

Hello!  I seem to be getting an error on a Catalog Task of 'TypeError: Cannot read properties of null (reading 'rows')' - This only shows after loading and references the error being in a certain client script. I have narrowed the issue down to two l...

L_Leggett by Tera Contributor
  • 4813 Views
  • 4 replies
  • 1 helpfuls

Resolved! Is it possible to use AWA on Alert table (none-task tables)

Hello, we are currently implementing Advanced Work Assignment module for a customer. Their requirement is to use the tool for assigning Incidents, and Alerts coming from Event Management. However, em_alert table is not a Task-based table, and thus it...

PavelP by Mega Sage
  • 475 Views
  • 2 replies
  • 0 helpfuls

Add date in scheduled reports.

Hello,I have a requirement for adding date in subject in scheduled report, how to add some dates?Example subject: ServiceNow Dump | (<from date> to <to date>)

Community Alums by Community Alums  
  • 568 Views
  • 2 replies
  • 1 helpfuls

Resolved! Need help on custom reference table

Hello everyoneI created the form and I have a field that has reference table.So each time i click on the magnifying glass to select the item from the course name list, it comes back to me as "Created 2023-12-16 23:48:25"or the sys_id. I'm not sure wh...

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huyjor by Tera Contributor
  • 263 Views
  • 1 replies
  • 0 helpfuls

Knowledge Base Analytics

Hello All, can anyone help with the following requirement. We have a customer service team that have created a large amount of knowledge bases they have asked if it would be possible to get some data Analytics for example how many views, who's used i...

Report on Incident created from Knowledge Articles

Hello,Wondering if there is a simple way to create a report on Incidents created directly from a Knowledge Article by only End Users. I'm aware the 'Create Incident' button is activated via Knowledge Properties.Incidents created via KA usually trigge...

cjv by Tera Expert
  • 354 Views
  • 1 replies
  • 0 helpfuls

Resolved! Add Knowledge Base to a Dashboard

Hello All I have a request to add a KB Homepage to a dashboard. But I cannot seem to add the entire homepage it looks as if I can only add individual KB's the issue is there is 182 Articles is there any way I can have all of it uploaded at once?     ...

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Catalog Dependency Related To Ticket Type

Hi,  I am creating a catalog item. For the catalog UI policy, if the answer is Yes, once submitted it needs to create an incident, if the answer is No, it needs to create a request. Is this possible and if so, how would I create that?  Please help,  ...

Sam Jae by Tera Contributor
  • 221 Views
  • 2 replies
  • 0 helpfuls

Resolved! Track why incident was created

Hello, we have an incident that's automatically created from an email and I'm struggling to find out what is making it an incident as opposed to a call. I've looked at flows, business rules, inbound email flows and actions, but haven't been able to f...

DylanB by Tera Guru
  • 591 Views
  • 4 replies
  • 1 helpfuls

Virtual Agent Chatbot Setting in Service Portal

Hi I am not getting why my chat option where user should type in input is appearing as disabled and its not going to my active published topic. what am I doing wrong I am not even seeing "show me everything" test message   

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rachna56 by Tera Contributor
  • 254 Views
  • 1 replies
  • 0 helpfuls