Do we have Failed change reason codes in ServiceNow?

Muzammil Sayed
Giga Contributor

Just like we have close codes, do we also have failed change reason codes in ServiceNow?

 

5 REPLIES 5

Shubham_Jain
Mega Sage

@Muzammil Sayed OOB field as below related to this topic: 

 

 

  • state field (e.g., Closed, Canceled, Failed)

  • close_code (generic reason, limited usage)

  • close_notes – free text

See if you can make use of any OOB field to match your needs. 

 

If not, then please go ahead create custom attribute with required data type and define value. 

 

 

 

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Shubham Jain