Does any roles are required for the agents who takes care on the live agent chat?

[Nivedha G]

Hi,

   For ITSM agent workspace, does agents requires any roles for live agent chat with end users?

Thanks in advance

[Danish Bhairag2]

Hi @Nivedha G ,

Yes there are below roles required for the agents in order to receive the chats in their Inbox

Thanks,

Danish

[Danish Bhairag2]

Hi @Nivedha G ,

If my response was helpful to you please mary it as solution accepted as well for others to benefit from it.

Thanks,

Danish