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Does any roles are required for the agents who takes care on the live agent chat?

Nivedha G
Tera Contributor

‎10-19-2023 04:44 AM

Hi,

   For ITSM agent workspace, does agents requires any roles for live agent chat with end users?

 

Thanks in advance

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2 REPLIES 2

Danish Bhairag2
Tera Sage

‎10-19-2023 04:57 AM

Hi @Nivedha G ,

 

Yes there are below roles required for the agents in order to receive the chats in their Inbox

DanishBhairag2_0-1697716607111.png

 

Thanks,

Danish

 

Danish Bhairag2
Tera Sage

‎10-19-2023 05:10 AM

Hi @Nivedha G ,

 

If my response was helpful to you please mary it as solution accepted as well for others to benefit from it.

 

Thanks,

Danish

 

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