How can we disable only change request approval virtual agent notification via teams
How can we disable only change request approval virtual agent notification via teams
Forum Posts
planned end date modification
Hi team, can any one please suggest me, how to change the planned end date when the change status in scheduled in servicenow
Flow designer
I need help to create RITM approval in flow designer based on user's profile location. If user if located on certain location approval will be created on different assignment groups.
URL Navigations for knowledge in nowassist VA
We have created new now assistant VA & given knowledge base as information source. functionality wise it working fineHowever, when we are getting result we can see sources as article links. when we click on it redirect to article page in portal. by ...
Database view on Incident table returns all task types
Hello everyone, I am trying to create a database view on the Incident table, but it is returning everything from the Task table instead. I tried limiting this in the where clause, but it just does not care.inc_sys_class_name = 'Incident' I also tried...
How to redirect home page based on csm agents role sn_customerservice_agent
Hello All, How to achieve the below requirement in servicenow: How to redirect csm workspace view home page based on csm agent - role sn_customerservice_agent and we tried updated on below script on script include "SPEntryPage" but it's not works on ...
Resolved! create a notification expire in 30, 60, 90 days remainder.
When we have certificate that will expire in 30, 60, 90 days, we need to set remainders.
Resolved! Related list should show fields based on Views
Hello Team, We have a custom table called ITDR, which currently contains 6–7 child custom tables added as embedded lists in the PPM tool. (Due to custom table licensing restrictions, our client has asked us to reduce the number of custom tables. To a...
The value of the Request approval field is "Not Yet Requested" when I create a catalog item
I have created the flow for my service catalog. I associate it with the catalog item, and when I run a test, the request is always created with the status "Not Yet Requested" in the "Approval" field and "Pending Approval" in Request state. Only when ...
How to add "Add link in worknote" and "Attach and add link in comment"button in Related Search Resul
Hello ,Is it possible to disable the OOB "Attach button" to include the KB link, and replace with two separate buttons there (Add Internal, Add External) that will insert the link to the Internal Work Notes or Comments (customer visible) fields resp...
Issue deleting records directly from a set of queried records.
I use a web based AI to review my code and I was surprised by one of the issues identified. It has to do with a script that queries a table and deletes the resulting records. My code follows this pattern:var gr – GlideRecord(‘table’);gr.addEncodedQ...
Resolved! How can we create Problem and Change using Virtual Agent Chat? Is there any Process?
How can we create Problem and Change using Virtual Agent Chat? Is there any Process?
Enforce PII redaction in list view exports across all interfaces
Hi Community,We’re looking for guidance on a platform pattern for enforcing PII redaction in list view exports across all interfaces in ServiceNow.Requirement summaryExport from list views must exclude or nullify PII fields using a centralized mechan...
Resolved! Regarding making variable text bold
Hello, How should i make the variable set in question field of type checkbox as Project Number not found / Multiple Project Numbers / Not Applicable / Unknown (enter manual note) in which only (enter manual note) this part should be made bold. Thi...
Do we have out of the box Virtual agent topic which can reset Entra ID password?
Do we have out of the box Virtual Agent topic which can reset Entra ID password? Given how common this issue is, I was expecting an OOTB solution(VA topic). However, I couldnt find any documentation related to it, which is unexpected and quite surpri...