Hi, There's an OOB BR which prevents itil users to see disabled user records. To bypass this, we have added a condition in this BR to check if the current query contains 'Active Anything' flag as we just need to bypass this one catalog item's referen...
Can someone explain the TI steps and how to implement it?
We have observed an issue with the Knowledge Search on the portal. If a user searches for an article and presses Enter, the search result leads to an incorrect record display. However, selecting the same article from the suggested search results work...
Explain GlideAjax in a simple way with two to three simple examples
Hi,I created a new record producer that generate record in sn_slm_task table.Inside this record producer i added a Multi Row Variable Sets. Is there any way to access this MVRS values using the producer script on the sc_cat_item_producer record?using...
I would like to export the XML of a flow, created in flow designer. Do not have the update set information which was used to configure/store the flow and moved in Production. Checked in sys_hub_flow, but not able export the flow from the sys_id. Ple...
Hello,We're aiming to send 2 questiones CSAT survey to 'Reporting user' of an incident - when it is moving to 'closed'. We want to send it through our virtual agent by teams.Is it possible?
Hello All,I have just started learning Service now. How can I learn and practice it so that I will get a good hands-on experience on SNOW platform. Regards,Shah
Hi All, We have a single Active Directory (AD) source that integrates with both our Dev and Prod instances to create user records. Currently, when the same user is synced to both environments, two different sys_id values are generated for the user re...
A form is there, where we are putting all mandatory fields. However when submitting the form using 'Submit Record Producer (SP)', it should navigate to a next screen and should show some case number with its details.Currently, it is not navigating to...
In my automation steps I have to click on "Remove All" and Cross icon to delete individual records. Please check in the below screenshot:There is not way to capture the component for the "Remove All" and Cross icons. This is a part of mrvs and mrvs ...
Hi everyone,We have installed Now Assist and have been using it in Employee Center. We are also using Virtual Agent in Teams.We now need to configure Now Assist in Teams. However, when testing it, we receive the following message in the chat:"You don...
Hi, I am going crazy because I keep getting a duplicate of the prompt message after the user has entered a text string.I am using a text input to be able to use the contextual search.I have created a new topic with only this and it still doesn't seem...
Hi All,I am working on a Virtual Agent use case where I have configured a pre-chat survey with an option:"Please select if your inquiry is related to HR or IT"and display buttons: IT and HR. My requirement is: If the user selects IT, then any further...
Hi,I created a view rule to force itil users to the SOW view. (function overrideView(view, is_list) { if (gs.hasRole("itil") && !gs.hasRole('admin')) answer = "sow"; // set the new view to answer })(view, is_list);The problem is that the user can ch...
