Hi please anyone help i am not able to find problem id field on incident form on Australia PDI
Hi please anyone help i am not able to find problem id field on incident form on Australia PDI
Forum Posts
Resolved! Yokohama ITSM Asset capabilities vs ITAM/HAM/SAM
In looking at the Yokohama content for ITSM in docs, I find: IT Service Management...- Asset Management _ ITSM Software Asset Management + Legacy Software Asset Management plugin _Software Asset Management Foundation plugin _Ex...
How to get into IT Asset roles or simiiar
Hey Guys, My background in IT support and projects spans over 20 years. I use ServiceNow on a basic level and wish to learn more about it to get into a asset management role. Does anyone have any tips or advice to get pass the recruiter stage and ...
How to set up the ATF Cloud Runner admin user
How to Provide an admin user who will be used to generate and run tests in a cloud runner. ServiceNow recommends creating a dedicated service user for this purpose. When am selecting the admin user it's show like 500 error Can you please suggest on t...
Resolved! Need to display field choices depending on selection of other two field choices
Field 1: choice1, choice2Field2: choice 1, choice2............choice10Field3: choice1 , choice2.................................choice 40. Depending on selection of first two field choices, third filed choices need to display.How to achieve this, I a...
Mapping between product models asset and service offering and services on incident form
Hello Experts,I want to understand how is the ideal mapping done between the product models, asset and the service and service offering on the incident form. when we create the incident from the Customer Service Case.
In Zurich Release how to hide attachment icon on the catalog item
With DOM manipulation being unsupported in Zurich release, what is the best practice to hide the attachment icon on the catalog item in the Native UI
Resolved! Custom table data is not showing in the list collector for end user.
I'm creating a catalog item form in ITSM. So I'm using a catalog item, maintain item. So I have created a custom table called u_month to save all 12 months so that in the form I can use a list collector so that the end user can select multiple months...
Micro Certification - CMDB Health
Micro Certification – CMDB Health: I recently completed my MC : CMDB Health. Thought this article might help someone. Have made a snapshots on how to resolve some tasks from MC. Schedule the CMDB Health scheduled jobs to execute two times a day at 7A...
Field contains and does not contains a value
Hi All,I am not sure what is wrong with the below script, i'm trying to compare field value where it contains and does not contains (1Global). Background script executes both the conditions, please suggest. var newcar = 'Truphone';var oldcar = '1Glo...
Needs to show caller_id=current.loginuser &&& Mangers reports caller_id incidents needs to show
Hi Team,I have a requirement for the Incident table regarding Read and Write access based on the caller's management hierarchy.RequirementAccess should be granted according to the following rules:The caller of the incident should be able to read and ...
SNOW integration with Salesforce
Hi Community, i have to work on the task. When snow incident or SCTASK raises to activate or deactivate the user in salesforce, now the team is doing it manually. Now i have to automate this task using integrationhub and i need assistance for doing t...
Validation of section 5 failiure
There is something wrong with this training module, and have absolutely zero idea what to do next. Q: Did you impersonate David Loo, open the incident with the assignment group of Hardware and add the close notes of 'Cycled server, EXCH-SD-05, per ch...
Form appearance post Australia upgrade
Post the Australia upgrade, an observation on the Change Module form where I have a customized reference field "On befalf of" [[ non mandatory field] if this field is not filled, every time the user opens that individual change record, on load it w...
'Impacted Services/CIs' related list not auto populating up on submitting the Incident
How exactly 'Impacted Services/CIs' related list works on Incident form?I have set this property to TRUE 'com.snc.incident.refresh_impacted.include_affected_cis' I have chosen a CI which is associated with 2 Application services.Upon submitting the I...
