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need to remove roles and groups from inactive users

after updatefilter conditionactive changes to false(function executeRule(previous, current) {        if (previous.active == true && current.active == 'false') {            gs.info('Deactivating cleaned up started : ' + current.name);            var g...

aneelac by Tera Contributor
  • 139 Views
  • 2 replies
  • 0 helpfuls

Populate only required groups

Hi Community, For one of the catalog items, we have a variable named "groups", and the available choices for this variable are maintained in the question_choice table. The variable type has been set to List Collector, with the List Table configured a...

tulasi8 by Tera Contributor
  • 850 Views
  • 5 replies
  • 0 helpfuls

Resolved! Attachment related Issue on service portal

Hi, I have a doubt in one requirement is given to me i.e., On the incident form state is resolved of incident after that I want to attach the attachments on incident form but they can't show on my approvals on service portal and I also want to do tha...

yashgarg by Tera Contributor
  • 560 Views
  • 3 replies
  • 1 helpfuls

Report Knowlege Gap Button on Incident Form

Hello I want add a button Report Knowledge Gap for creating a KFT. Is there in workspace. I want on the incident form directly. I don't know how I can activate. Is not there on the resolution notes or on the related list

ITSM STRY070404

Hi!In this lab I', suposed to populate a standard change template with data from STRY070502 - problem is that that story doesn't seem to exist. I cant find it in the story list of the lab instance for the course. And a simple google search doesn't co...

RouzbehP by Tera Contributor
  • 320 Views
  • 1 replies
  • 0 helpfuls

How to remove stages in Transfer order Tasks

Hi All,We are working on a requirement where we need to remove stages on main Transfer order Task (alm_transfer_order). Can anyone help us how can we achieve this? how can we remove requested and delivered stages?  Thanks.   

bhargavi9 by Tera Contributor
  • 394 Views
  • 2 replies
  • 0 helpfuls