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Approval Automation

Hello All, we have got requirement saying that need to automate the approval process like if a manager is on a long leave he should assign a delegated person for approval now its done by support team now to automate this process we thought of automat...

kirankr2061 by Tera Contributor
  • 172 Views
  • 1 replies
  • 1 helpfuls

Need Help on ServiceNow Free Voucher

HI Folks, I recently  trained Servicenow ITSM, hence would like to complete CSA and CAD certifications. kindly let me know in what are the ways to complete these certifications.I prefer to get free vouchers, but don't know how to get. can anyone shar...

YazneshT by Tera Contributor
  • 602 Views
  • 6 replies
  • 2 helpfuls

Resolved! Hide Create Incident button on Knowledge Table

Hi, I have below 2 requirements and would like to understand the easiest way to implement these:1. How shall I disable 'Create Incident' button on Knowledge table for a particular Knowledge base only.    like out of 6, only members from 1 particular ...

vivek72 by Tera Guru
  • 492 Views
  • 6 replies
  • 0 helpfuls

PA: Breakdown creation

Hi Team , The way I imagine the breakdown is by leveraging the location hierarchy that is currently setup.For Instance, a user is linked to a location (location type should be Site), itself linked to a parent location with the type Country, itself li...

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pramn by Tera Guru
  • 134 Views
  • 1 replies
  • 0 helpfuls

Resolved! Creating Indicator

I want to create an indicator named "Response SLA%"The purpose of the indicator is to show the average of met Response SLA's.Average of met Response SLA's is measured daily as unit %.How can we create indicators ?