Forum Posts
Custom application in IRM
Heyyy everyone I just some help that I have one record as in custom application where user wanted to see the two fields changes into the activity log I have simply add them through formatter. not the issue is happening that whenever the user has cha...
Resolved! how to raise a ticket to the Service Now Team if an UI issue is identified
how to raise a ticket to the Service Now Team if an UI issue is identified? Who do I need to contact to register or fix the issue? When I tried to build an AI Agent by adding a 'between' condition to find record between 'Query_start_date' and 'Query_...
Need do I delete a cost plan
Dear Team, We have to delete some cost plan named with "To be deleted", but when we try to delete we are not able to delete the cost plan, we are getting errors as 'Error MessageCost plan can not be deleted. There are Resource Plan linked with this c...
Servicenow Catalog MFA Validation
We have requirement on Servicenow Specific Catalog , we have password reset form catalog item , Before requesting catalog form we need to validate MFA and if it is successful we need to trigger flow. how we can achieve this functionality. and we can ...
invalid request while integrating to salesforce
When i click on the Get oAuth Token link i get the following error message: error=invalid_request&error_description=missing%20required%20code%20challenge i have attached screenshots on both Salesforce and Servicenow . Can someone point me to wher...
ServiceNow Code Crawl for Documentation
is there a way to crawl ServiceNow code and create documentation out of it?
to create the exact replica of problem table
Hi,I am developing the exact replica of problem table and my table is almost about to end but, I'm stuck in one thing like in problem table we have UI actions buttons to change the state of problem . but in my custom table i want to create same UI ac...
Resolved! For OnHold reason field when the state is on on hold
Hi, my question is, I want to know about the out-of-the-box functionality behind the on-hold reason field, like when I select the state "on hold," the on-hold reason populates, but when I put the state again in "work in progress" or any other state, ...
Request for Detailed ServiceNow ITSM Notes with Real-Time Examples
Hi Everyone, I’m learning ServiceNow and looking for proper detailed notes or learning material that explains modules with practical examples. I specifically want resources that include: ServiceNow Fundamentals - ITSMIncident ManagementProblem Manage...
Connect to live agent from Azure chat bot deployed in MS teams
Hi, Users can initiate chat from esc portal and connect to Live agent using AWA(Advanced work assignment). Now we have deployed Azure chat bot in Teams and want to connect to ServiceNow live agent. Please help what are the end point URL need to share...
PI Similarity Solution
OOB similar incidents solution definition is there i activated and trained it when i tested it is working.but when i create an incident in sow in side agent assist this similar incidents is not showing and for that i configured agent recommendations ...
How does the CAD exam handle features deprecated or removed across releases?
I'm studying for the ServiceNow CAD exam (Zurich 2026) and running into conflicting practice questions around features that have changed across releases, Things like GAC, Studio, Workspace UI in GAC (removed inQuebec), and certain plugin deprecations...
What is Formula in Form Builder
What is Formula in Form Builder
Implementing On-Call with SendWordNow: Any ideas?
Hi friends, Our team has been tasked with implementing ServiceNow's On-Call Scheduling for ITSM with SendWordNow instead of Twilio. Has anyone successfully done this using the OnSolve plug-in and not the API? Any scripting ideas for specifically send...