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NLU - Unable to import test set csv file

Hi all, I am running to a problem trying to upload a utterances via a csv file to build out my NLU test set. I am getting the following error: I tried the following csv creation methods:- via excel- from notepad (filename ending with .csv) I am attac...

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AdrianS by Tera Contributor
  • 253 Views
  • 2 replies
  • 0 helpfuls

sharepoint online search connector

Hi, we are following below documentation for setting up sharepoint online search connector. Configure Microsoft SharePoint Online connection record (servicenow.com) This highlighted record is not available in the system as mentioned here. Can we crea...

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si21 by Tera Guru
  • 599 Views
  • 4 replies
  • 2 helpfuls

Regarding the instance data replication feature

Hi,I would like to use the instance data duplication feature. Is the following feasible? It is fine to respond only to the items that you are sure about. Please let me know if it is feasible, and if so, how it can be achieved. What I want to know:1. ...

Mi1 by Tera Contributor
  • 264 Views
  • 3 replies
  • 0 helpfuls

Resolved! Duplicate rows in Database view

Hi, I am trying to create a DB View for reporting purposes. But I ended up getting duplicate rows. Here we are using response and resolution SLAs on case table. At a time one response and one resolution sla can be active on case. DB VIEW:Duplicate re...

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rohanbhatia by Tera Contributor
  • 523 Views
  • 6 replies
  • 0 helpfuls

Resolved! VirtualAgentは1つしか構築できないか?NowAssist in Virtual Agentは複数構築することができる。

 このイメージはあっているか知りたい。左:ただのVirtualAgentは、一つしか作れず、公開するポータル(画面)には同じVirtualAgentが表示される。右:Now Asisst In VirtualAgentは、複数VirtualAgentが作成可能で、ポータルごとに違うVirtualAgentを表示できる。重複はできない。

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NatsukiO by Tera Expert
  • 206 Views
  • 3 replies
  • 1 helpfuls

How to create the ticket view form in employee portal

HiCan any one guide me on this steps I have created search source for incident - while searching with INC number in employee portal its displaying result is showing as form view -In Type head I made as ticket Result its showing as  How to enable this...

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Resourc by Tera Contributor
  • 358 Views
  • 4 replies
  • 1 helpfuls

Unread Message Indicator for Agent workspace

For easier follow-up on tickets, can we include a way to indicate if there is an unread message in the RITM from the support inbox? Our support inbox is a view of the catalog tasks assigned to the XXX assignment group in the Service Operations worksp...

mravulakolu by Tera Contributor
  • 344 Views
  • 2 replies
  • 0 helpfuls