how to configure virtual agent
i need to configure virtual agent
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Forum Posts
SLA Timeline issue after Upgrade to Zurich
Hi team, After upgrade while we were testing some test scenarios we encountered a error : java.lang.NullPointerException: Cannot invoke "com.glide.script.GlideRecord.getViewDefinition()" because the return value of "com.glide.script.GlideElement.getG...
Now Assist in VA Branding Issues
Hello, We are currently implementing Now Assist and I am having issues with the chat box's branding. It is not accepting any changes to the colors that I make. I believe everything is configured correctly because when I change the icon or chat head...
ChatGPT said: CI field not changing color after state change script. How to fix it?
I created an onChange client script on the Task table that shows a confirmation message when the State field changes. If the user clicks OK, the Configuration Item (cmdb_ci) field should become mandatory and highlight in yellow for a few seconds. The...
Resolved! Incident -Template creation and manage
Hello, which role is required to create a Template in Incidents? we don't want to give Admin role for a ITIL user just for this Template creation purpose, so are there any other role available for this purpose.? Thank you,
Duration field should contain the time from the time opened to resolved.
HI Community, I have a requirement, in scoped application table called K case in this table we have field called opened at and resolved at where it show date and time of the case opened and resolved and there is field called duration.In this duration...
How to trigger the approval to CI approval group in change using flow designer
How to trigger the approval to CI approval group in change using flow designer
Users with empty mail id should not be display in all reference user field
HI Community, I have a requirement, in all form fields (different tables like incident problem change etc) which reference to user table , all catalog variables reference to user table.users with empty email id should not be display.How can we achiev...
Forward schedule of change query in ServiceNow
Hello FriendsCan some one share the query for fetching the forward schedule of changes in ServiceNow
Request should not close after closing the second task
Hey, I am having a scenario like to create two tasks but after closing one task the second task should generate. For this both having two different groups. But here when I close the first task the request also getting closed.But after closing the sec...
ServiceNow UI Action
What is a UI Action A UI Action in ServiceNow is a button, link, or menu item that performs a specific action when clicked. It can trigger scripts that run either on the client side (browser), server side, or both.UI Actions a...
When agent comment on incident for few users Interactions are getting created
Hi Community, We are facing an issue, in few cases when agent comment on incident for few users Interactions are getting created. Interactions are assigned to "Virtual Agent" user with empty Short Description. We observed that Conversation record is ...
Resolved! Make visible variable which is outside of var set
Hello guys, I got stuck with the catalog client script. I have var set with specific variable 1 which i want to be shown on catalog item.However visiblity of this variable depends on select box which is in var set 2. UI policy in catalog item didnt ...
Update the State, Copy Attachments, Comments from Reply Email to Req Item
I have a requirement where the Assigned to person clicks on 'Send Email' UI Action on SC Task , it sends an email to Requested By & Watch List of Req Item Record. So if the Requested By/Watch List person responds to that email, state of the ticket s...
Restrict the update to Native UI only, dont allow Service Portal Update
Hi, I have a requirement where the watchlist users comment/attach something on sc task, state should change from pending to In progress. But It should be restricted only to native UI i.e, when watchlist users update something on native UI, then on...
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Agent Workspace
39 -
Asset Management
18 -
Change Management
49 -
Continual Improvement (CIM)
10 -
Contract Management
3 -
Cost Management (ITSM)
21 -
Incident Communication Management
5 -
Incident Management
106 -
Major Incident Management
12 -
On-Call Scheduling
8 -
Performance Analytics
50 -
Predictive Intelligence
16 -
Problem Management
11 -
Procurement
1 -
Release Management
8 -
Request Management
41 -
Rome
1 -
Service Catalog
84 -
Service Desk
17 -
Service Level Management
12 -
Service Operations Workspace
35 -
Service Portfolio Management
8 -
Task Communications Management
2 -
Tokyo
3 -
Vendor Performance
5 -
Virtual Agent
100 -
Walk-Up Experience
17
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