Hi Team,I am trying to create a notification for survey interaction.i have created the survey for interaction ,and now am trying to configure notification for survey in trigger \am unable to fine how to tag interaction table name,i have followed OOB ...
Background: The organization currently utilizes a specific direct-link capability that bypasses automated workflows to connect users immediately with a human agent. To ensure this remains compatible with the "Gold Standard" Employee Center migration ...
Hi Team, We have requirement to create bulk catalog items from excel sheet . anyone already implemented we are looking for valid template on same.Any leads will be appreciated. Thanks
Hi Community,I have requirement to create the test steps for test case withing the workspace. What I have done?I have created custom application, in that created workspace , in the workspace I have added test management table 'sn_test_management_test...
Hi all,I'm building an AI Agent for an HR Welfare Claim automation and need guidance on the Smart Document AI Skill.Use case:When an HR Case with Category = "Welfare Claim" is created, employees attach several supporting documents. One HR Case can co...
I am working on an SOW story and need guidance on configuring the Change Template field. My requirement is to make this field read‑only in the SOW view, while ensuring that it remains editable in the default Change form. Could someone suggest the b...
So I have a requirement to add a new field "access group" referring to the group table on the evidence request tableThe issue is that the access group is not getting saved from the workspace which is working fine in the native viewFor the native view...
Hi All,We have a reference field( which is associated with "cmn_schedule_span"table ) on Custom table form to select Schedule Entry. When we select the magnifying glass it brings back a list of records as expected, however if you select a name it d...
I am in the process of building out a Dev lab for working on the Citrix ITSM Service Adapter. In the dev environment, when I login to ServiceNow Store, I am not able to reach the necessary plugin for this. Please let me know how I get access to it. ...
Hi Team, The RITM is placed On Hold and its SLA clock is paused only when all linked SCTASKs are in one of the following states or combination of states:When all linked SCTASKS have the following combinationOn Hold -> Awaiting Caller (all active task...
Create an Affected User field on Incident. Should it reference sys_user, support multiple values, or derive fromanother source? Explain the final design and implement it.
Hey ServiceNow Community!I’m currently working on modernizing our ServiceNow Employee Center (ESC) experience and would love to see what others are doing for a more modern, clean, and user-friendly 2026-style design.I’m looking for ideas, screenshots...
Some of our teams are creating Change Requests with long change windows to cover the break fix changes during the hypercare period, however but the problem here is limited traceability of the break-fixes applied to the specific CI and approvals to de...
Hi all, I have a group asking for an averaged time on the turn around for a SCTASK and INC/open --> closed. I am trying to leverage duration and business duration but the times show there, do not add up. Any input on how to do this would be appreci...
