Drag and drop Attachment Not working in workspace form.

[jss teja]

Hello Team,

I am facing an issue with file attachments in my custom workspace.

When I try to drag and drop a file into the attachment section, I get this popup message: 

"For our security , file drag and drop may not have been allowed . Please use the file upload option instead ."
However , my colleague is able to drag and drop files into the same form without any issue. To check further , my colleague impersonated me and tested again - and drag and drop worked fine for them under impersonation.

So the problem happens only when I try directly with my own login. I also have admin role.

Has anyone faced this issue before? is there any setting i need to check in ServiceNow or is this related to browser / system restrictions.

Thank in Advance

[jss teja]

Hello @GlideFather , sorry for the delay after the high case investigation they said it is browser issue. It is working fine now.

Thanks

[GlideFather]

Oi @jss teja,

great to hear it's fixed!

So the solution was what I wrote here:

https://www.servicenow.com/community/virtual-agent-forum/drag-and-drop-attachment-not-working-in-wor... 

Feel free to consider accepting my answer above for solution as it was indeed browser related and to close this thread 

[VanManz]

We're also experiencing this. Look forward to hearing what is suggested.

[GlideFather]

@VanManz I 've never heard of such issue and error message ever before... 😮 

Debugging tips:

• at the very same form:
  
  • upload files with different extensions (e.g. txt, pdf, xlsx, jpeg, ...)
  • try to impersonate for another user and repeat the above step
• at any other record in the same table
  • repeat above
• at any other record in DIFFERENT table
  • repeat steps above

Has the error message occurred always or only sometimes?

With this, try to spot and mark whether there is any pattern:

• a specific user related
• a specific record related
• a specific table related
• a specific file extension related
• ......

It can be due to uploading by a user who isn't allowed to, or unsupported file extension etc.

Please let me know if you could dig up for some more details.