Hi everyone,Is there an out of the box option to display knowledge articles before a catalog item is submitted. In addition, we would like to display a message asking user if they have reviewed the knowledge articles....this would be a similar proces...
We want to add the "Preview this record" button to a list collector variable on one of our service catalog items. We are not seeing where we can do this within the new catalog item. Essentially, we want the variable to be similar to the watchlist opt...
How to Create Attached Article Related list Same as for Interaction Record as in Incident Records related list. When An KB Article is attached to Work notes in interaction record. Need to Visisble KB Article in Attached Knowledge Related list in inte...
I'm working in workflow editor. I'm stuck with mapping fields from service catalog item to change request table in workflow. The catalog item is the one which submits the RITM ticket.
I created a order guide in my dev instance, now i want to shift that to another dev instance. what i have to do now? For this i tried using update sets, but the thing is all the update set changes committed successfully, then i cant able to find the ...
Using RTE (Robust transformer) I'm creating records to two tables (customer_account) and (cmn_location). The problem is with creating relations (set location field with value of newly created cmn_location) between these two table mapping. I required ...
Hello All, I hope you are doing good. I have a requirement has such, I have to remove some options available in Virtual Agent Analytics board. I have dropped a screenshot below for your better understanding. There are the topics I want to remove from...
Hello, I've created a no-code information message via business rule on the Actions tab. However, when I make the change, two messages appear instead of one. What may be the cause of this? The same happens with a data policy.
Hi Everyone, I have integrated MS teams with servicenow following all the steps required, and it is visible on the teams app, but when I try to converse, it isn't replying ( Not Responding ). what might be the issue here? Thanks in advance for any re...
Can ServiceNow be configured so that a user group can only view a single record at a time? They should not be able to open multiple tabs with different records in them. How would you do this locking down with the basic ServiceNow functionality?
I have an inbound action I have been testing by sending emails from my personal account in the format they will be coming over in. When I went to switch the emails to come from the source system they error out while they are identical to the ones I h...
Hello, Could someone let me know if there will be any change in the functionality of a topic if the type of the topic is changed from topic to 'topic block'.Eg:- Let's say there is a topic named 'Live Agent Support' and if I change its type to 'topic...
Hi ,I have a scheduled job which is there since past 2 years and triggering by a json script which is in a workflow now i have transformed that workflow into a flow(flow designer) but now the scheduled job is not running when i reattach the workflow ...
Hi,I want to integrate the servicenow with teams in which I want to create incidents from teams in servicenow. Thanks and Regards,Nikita Gupta
I want the change request to move to scheduled after being authorized. -If rejected at the authorize state then the feature is closed and updates the work notes of the parent incident.
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