Hi,We have created a Scripted POST API, but showing error " variable not defined ". Kindly advise.Error: POST Script: var reqbody = request.body.dataString; try { var parser = new global.JSON(); var parsedData = parser.decode(reqb...
is this the correct script to be running ?gs.include('global.ProcessStockRules');var processStockRules = new global.ProcessStockRules();processStockRules.process();
can i use catalog task request to draw consumable from the stock room?
Hi. I have a topic where we capture if an article or catalog item was useful. This is reliant on the user clicking "I'm all set", when AI search displays the results. I have a feeling that users are either closing the chat, browser tab or chat is tim...
Hello, I have a requirement in the change model. Where in Implement UI Action should only be visible when the state is in 'Schedule' and planned start date is the current date or passes.For example: If the planned start date is today & state is in 'S...
Team!I need help creating an SLA for resolution on first call. Reassignmed count = 0or Open by = Resolved by.The problem is setting a NO Time limt. TIA- Jason
I have a ldap transform script that maps user's location in AD to cmn_location. Some changes were made to the locations table, and I would like to re-run the transform script on the already imported users. What's the best practice to do this?
Here I want to validate a start date in virtual agent after user selecting the start date. If the user selected a Sunday then it should populate that "Please select a weekdays from Monday to Friday".For this I have written a script include . Script I...
Hi community, we are working on CMDB optimization by removing Duplicate CIs by configuring IRE engine , reconfiguring Discovery schedules , and some other changesNow ,my Question is How can I transfer the data, what process should I follow ,to tra...
We are in in UTAH, I see top gray bar buttons shows in random manner and overlapping the search space. Anybody faced same issue or have solution for this? ThanksVinay
Hello! I'm having trouble publishing a topic. I made a change in a topic, I saved it and when I want to publish it I get an error that says "Another published topic is already using NLU model "Test" with NLU intent "Test2". We couldn't find the NLU m...
Hi All,I have a requirement on a form when the 'Requested For' user tries submitting the form if he has records in a custom table (i.e requested for = assigned to in custom table) then the user should not be able to submit the form.I have configured ...
Does anyone know when the Group Choice User Input for Virtual Agent will be supported in MS Teams?
Hi We've just upgraded our instance to Vancouver and facing following issue1. New messages not visible because font color specified in the default branding is white However it is visible on hover 2. Details of the field values for agent bubbles gene...
Hi all, I want to launch a different Virtual Agent Topic within a topic I am working on when the user gets to a specific point of the flow (as shown in the picture provided) instead of having the user exit out of the current topic and searching the ...
