Dynamic Greeting Topic
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07-31-2024 06:38 AM
Hi All,
I am using this OOTB topic name: Dynamic Greeting Topic and it is showing the open issues of mine. When I click on that 95 open issues link it is redirecting me to the SP portal but I want to redirect to ESC portal
Please help me to resolve the issue
Regards,
Sakshi
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09-30-2024 04:29 AM
Hei,
I am facing the same issue. Did you resolve it already?
Regards Gabriel
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09-30-2024 04:59 AM
Hi @gsacher ,
In this system property,
System Property
sn_itsm_va.com.snc.itsm.virtualagent.portal_url
change the value to esc
Regards,
Sakshi