Dynamic Greeting Topic

Sakshi Lambat
Tera Contributor

‎07-31-2024 06:38 AM

Hi All,

I am using this OOTB topic name: Dynamic Greeting Topic and it is showing the open issues of mine. When I click on that 95 open issues link it is redirecting me to the SP portal but I want to redirect to ESC portal

 

SakshiLambat_0-1722432881017.png

SakshiLambat_1-1722433003577.png

Please help me to resolve the issue 

Regards,

Sakshi

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2 REPLIES 2

gsacher
Tera Expert

‎09-30-2024 04:29 AM

Hei, 

I am facing the same issue. Did you resolve it already?

 

Regards Gabriel

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Sakshi Lambat
Tera Contributor
In response to gsacher

‎09-30-2024 04:59 AM

Hi @gsacher ,

 

In this system property,

System Property
sn_itsm_va.com.snc.itsm.virtualagent.portal_url
change the value to esc
 
Regards,
Sakshi