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Virtual Agent Web Client — add “Home” header button to restart chat & trigger Greeting topic

siva44
Tera Contributor

yesterday

We want to add a “Home” button in the Virtual Agent (VA) chat header, similar to the “Start conversation” icon. When the user clicks this Home button, the VA should restart the conversation by triggering the Greeting setup topic again.
 
siva44_0-1765176593448.png

 

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Ankur Bawiskar
Tera Patron
Tera Patron

yesterday

@siva44 

I don't think this is feasible.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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