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AD v2 Spoke syntactical questions

I'm in the process of developing a flow that takes data from a SP form and automates access to AD.  I'm wondering if folks out there have utilized the OOB "Add User(s) to Group(s)" Spoke Action and have any insights on what data AD expects/can handle...

CStaples by Tera Contributor
  • 339 Views
  • 1 replies
  • 0 helpfuls

Issue with Duplicate SLAs

Hello,I am encountering an issue with SLAs: I have approximately 60,000 duplicate SLAs on incidents and changes between October and November.All SLA definitions appear to be correctly configured, as well as the pause and stop conditions.For now, I ne...

nabil by Tera Contributor
  • 450 Views
  • 1 replies
  • 0 helpfuls

Showing Risk Assessment as a Tab on Change Requests

I've had a request to create a Risk Assessment for change requests.They would like this to be a TAB on the ticket instead of the OOB Assessment pop-up. I haven't seen much about this, except this post, where they outline creating the tab and assessme...

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EricG2 by Tera Expert
  • 488 Views
  • 1 replies
  • 0 helpfuls

Resolved! Module filter is not working

Hi,I clicked pencil icon form Navigator menu and edited Module Filter from 'caller_id=@@' to 'assignment_group is @@', but it isn't working. (Old one is still default filter) I've checked other modules at same table, but there's no other filter using...

HarinK by Tera Expert
  • 699 Views
  • 4 replies
  • 2 helpfuls

Dynamic approvals in record producer

I have created RP in "sc_cat_item_producer" table with some variables in CSM module.In variables there are two variables (department and tower).I have a list of approval matrix for which I have created custom table(u_tower_matrix) with 3 fields (depa...

Hafsa1 by Mega Sage
  • 429 Views
  • 3 replies
  • 0 helpfuls

Request Item Self Service view for no role user

When I use a user without a role to enter a Request Item, it defaults to the Self Service view and is not controlled by the URL. Even if I write a view rule to force modification of the view, it still doesn't work. Do you know where to define the beh...

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Wei_ Ling by Tera Guru
  • 262 Views
  • 1 replies
  • 0 helpfuls