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Email Client emails Activity Log issues

When somebody sends an email from the email client only users with the ITIL role are able to see the email in the Activity Log. This is for the HR Case table.  Even if the person who is assigned the HR Case cannot see the email in the Activity Log.  

Populate users choice in flow logic

Hi All, I want to populate users choice for flow logic in condition in flow. as per below screen shot for a Catalog form for reqeusted_for manager field I want to select user name here in the condition. Can somebody please suggest how can I do that? ...

jituksingh_0-1732888384643.png
jituksingh by Kilo Guru
  • 233 Views
  • 1 replies
  • 0 helpfuls

auto fill contract when we select account

Hi, on case form I have account and contract fields. Based on accounts contract is getting filled automatically. May I know where to check the configuration which fills automatically. It is oob configuration. It is not client script that it is using....

ram prasad by Tera Contributor
  • 265 Views
  • 1 replies
  • 1 helpfuls

SLA Schedule

Hi all How we can exclude U.S holiday if we create incident response SLA should exclude U.S holiday. I have Sla configured like this but it is not working.Let say If 28 nov will be holiday so response time calculated from today it is not excluding th...

ShubhiGarhwal_1-1732815594121.png ShubhiGarhwal_0-1732815422805.png

in client script>> Onchange

Hi to all,I need answer, here my question isin client script>> Onchange  on incident formQ). if category is 'network' then assignment group has to auto populate as network group?   

nagarjunadn by Tera Contributor
  • 222 Views
  • 2 replies
  • 1 helpfuls

Exalate to ServiceNow

Hi Community, need some support on ServiceNow / Exalate integration.Has someone solved this problem?- when adding comments in JIRA/Atlasian, those are sent to ServiceNow- in ServiceNow end result looks like below I would like to have really same look...

PetrP_0-1725630433805.png
PetrP by Tera Expert
  • 399 Views
  • 1 replies
  • 0 helpfuls