How to send email when sla (resolution) reaches above 90% with flow designer.
Hi All,How to send an email when sla (resolution) reaches above 90% with flow designer to that particular email address.
Forum Posts
Hide New button in Incident List View
Hello Everyone, I want to hide the new button in Incident List View when user filter with any data. if the filter is empty, it must show the new button in the list view.Could anyone please help me with this to achieve this? Thanks in Advance,Hari
How to Add email body to the comments or work notes in ServiceNow
Hi,I have a requirement to copy the body of the email to work notes or comments in ServiceNow. How to achieve this.
SIR UI Configuration: Security Incident Form - Highligh VIPs on the Affected User related list.
As a Security Analyst, I want VIP users to be highlighted in the Affected Users related list in workspace so that it will call my attention if there are VIPs in the list.Lookup the user in the sys_user table and if the VIP field is true, uses field s...
unable to move change request to next phase
Hi, Please advise why i am unable view Review action button to move change request to next phase. still though i have admin, change manager access. is the workflow struck in this phase? Thanks.
Attachment Loading slow in CSM FSM workspace on Case form
After upgrading xanadu version when i tried to download attachment from case formon CSM workspace its loading slow or some time its loading and giving error,This issue is no encounter for every user and not every time when user tried to download. Thi...
Resolved! Email notifications
How to call email script into notification?
Resolved! ACL
For Incident form, There is ACL which is restricting write access for a role and there is another ACL which allows user with same role to write. Which ACL will work, Will the user with that role able to write or not?
Resolved! Isolate script
What is the purpose of Isolate script checkbox in client script?
Enable (show) SNOW Banner when opening tickets(task) in new tabs
Hi! Is there a way to enable or show the ServiceNow banner in every new tab? When I right click open a task under the ritm, it only shows the content frame with no banner. I tried fiddling with some settings but can't find it. Thanks,itski
I'm not able to submit catalog request.
Hi, I'm not able to submit catalog request. When I'm submitting that it is giving error. Can anyone please help to fix that. Regards, Nivedita
Collaborate module is missing in left navigator
Hi All,I recently updated the system property to enable the Next Gen UI in our instance. However, I noticed that some modules, such as Collaborate, are not visible. If anyone has a solution or insights into this issue, please let me know.Thank you!
When exclude checkbox is set to true the task Ticket should NOT pull into the SLA Calculations.
Hello Team, We have a requirement where we need to exclude task SLA records from calculations when exclude checkbox is set to true. I'm new to SLA's and would need some guidance on achieving this. Thank you,HP
Resolved! Problem number not displayed
Hi,When I create a new incident , A problem record is also being created onafter business rule which is working fine.Under info message , Problem number is not being displayed .PS code below (function executeRule(current, _previous) { var...
