ECC QUEUE Stuck in ready state

[Praful_1968]

I am trying to create Output ECC Queue to execute the Keeper(A thrid party password manager platform) specific command in MID Server. But the Output ecc_queue Status gets stuck in "ready", it doesn't change. Also, It doesn't throw any error. Kindly assist me on the same. Any lead will be of great help.

Here is a background script i'm executing to create ecc queue:

var name = "Test";

var server = "keeper";

var command = 'keeper --config=C:\Users\org\.keeper\config.json record-add --title="Sample Login" --record-type login --folder lyyRsA_WaGYJNqfvzFc';

var ecc_queue = new GlideRecord("ecc_queue");

ecc_queue.initialize();

ecc_queue.agent = "mid.server." + server;

ecc_queue.name = name;

ecc_queue.queue = "output"; // Change to "input" instead of "output"

ecc_queue.topic = "Command";

ecc_queue.payload = '<?xml version="1.0" encoding="UTF-8"?><parameters><parameter> name="name" value="' + command + '"</parameter></parameters>';

// Get SysID of new ECC Queue record

var ecc_sysid = ecc_queue.insert();

// Set Response to current record sys_id

ecc_queue.response_to = ecc_sysid;

// Update new ECC Queue record

ecc_queue.update();

[H S B]

Although I am not an expert at this however I would suggest to go through below article & see if all the relavent Business Rules are active or not which are mentioned in the article -

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718589

Do click that HELPFUL button / CORRECT button if it helps.