We are experiencing an issue with the Virtual Agent Vancouver Release AI search. Currently we are using the AI Search – Fallback (topic), and the AI Search (topic block). We want to make some minor customizations at the ending of the flow.
In the first part (from AI – Search – Fallback, up to and including generating the Genius Card and Display Genius Results branch) we did not make any adjustments. However, generating a Genius Card still fails and the logging error is “**** From Script **** : VAAISearchHelperVancouver: Error generating genius card response: ReferenceError: "vaContext" is not defined.”.
Does anyone have an idea why the flow is unable to generate the vaContext?
