Edit fields on Service Operations Workspace

[Sarabjeet1]

Hi everyone,

I am new to Service Operations Workspace. Can someone place guide me how to edit the field on default RITM page. PFB screenshot for reference. I need to use custom field on sub category populating on the form.

[Pradeep Thipani]

Hi @Sarabjeet1 ,

You can add fields to SOW form view. follow below steps:

Option-1

1)Open profile on SOW(top right)-> Select form layout under configure workspace.

2)Add the respective fields which wanted on SOW.

Option-2:

Open any RITM record on Classic UI->open form layout-> Switch to Service operation workspace view.

Please mark the answer as helpful and correct if helped.

Thanks,

Pradeep

[Sarabjeet1]

Hi @Pradeep Thipani 

Thank you for your response.
I am able to edit it but currently this highlighted field is picking up the default sub cat mapping. I want to map it to a custom table where choice has been stored. 

[Pradeep Thipani]

Hi @Sarabjeet1 ,

What ever mappings are available for classic UI same will be applicable to SOW as well. If anything you wants to change in SOW, change the mapping in classic UI that will reflect in SOW.

Please mark the answer as helpful and correct if helped.

Thanks,

Pradeep

[Sarabjeet1]

@Pradeep Thipani it is working absolutely fine is classic ui but not in SOW