Resolved! Getting Average Duration on Incidents by month
How do I get the average duration it took to open and resolve an all incidents by month? Can I do this in any repeatable report?
Forum Posts
Virtual Agent Topic to Display KB Article
I need help creating a Virtual Agent topic that retrieves a specific Knowledge Base (KB) article and displays it in the chat. The topic should include a "Show More" button that expands the content within the chat and an option to open the full articl...
Annotation text
when user is select "Yes" the Annotation text should be display, else it should be hide.Could you please help me on this.
Resolved! Incidents visible to the user selected in "Requested For" variable
We have hidden incidents from all users and made only visible to "Desktop support" group members.Now , We have requirement to make incidents visible to the user selected in "Requested For" variable on record producer.
Queue triggers show internal name of virtual agent topic in virtual agent instead of display name
HeyI followed the solution on this post https://www.servicenow.com/community/developer-forum/transfer-to-live-agent-abruptly-ends-if-max-queue-time-is/td-p/2343965/page/2 It says to use queue triggers to provide action choice to end user before endin...
Show incidents to users selected in variable.
We have requirement to make incidents visible to the user selected in "Requested For" variable on record producer.
How to specify color scheme on graph
Hello team.I am using color scheme to specify color scheme on graph.I want to specify color scheme for each specific element.For example, I want "Y" in the image below to be yellow and "R" to be red.Is this possible?
Resolved! Populate the group based on requested for user details
I have below two variables: need help in script to achieve this requirement. 1. requested_for: referring to sys_user 2. approval_group: referring to sys_user_groupPopulate the Group as 'GROUP_Nuclear' only when Requested For.u_snc_l_company contains ...
Adding a search filter for Serial number in dashboard.
I created a dashboard with a report encompassing alm_asset table. I am unable to add search filter as per the image attached. I am stuck at interactive filter reference with the reference field empty due to the absence of 'serial number' option.
Custom label/value on a report pie chart
Is there a way to update a label/value on a pie chart on a single report, without changing the value name system wide for all ServiceNow users?
Service Operation workspace
Hi everyone,I need help with the Service Operation Workspace. There's an option called "Create Request" in the incident form. When I click this function, I'm redirected to the catalog page where I can raise a request. After raising the request, the r...
Resolved! Automatic message for agent in SOW
How to add automatic messages for agents in interaction in SOW ? @Shivalika
Resolved! Email Link to Approve Contracts
Hi everyone, We want to use the 'mailto.approval' and 'mailto.rejection' email templates in the email that gets sent out for approving or rejecting Contracts, but when clicking the approve or reject buttons in the email, it is not associating it bac...
Automatic message for agent in SOW
How to add automatic messages for agents in interaction in SOW ?