Forum Posts
Resolved! For catalogue items, where line manager approval is there - approach all form owners and inform them
For catalogue items, where line manager approval is there - approach all form owners and inform them that if line manager will not approve ticket within 3 Days/?, then approval will go line manager's manager which we are going to implement.
Resolved! If Logic error
Hi @Ankur Bawiskar I have created the use stock variable in catalog item and also this variable only visible in RITM table once the variable is updated based on selection i need to create sctask so i have created the Flow designer but the if cond...
Copying field values from one table to another using a reference field
i have a table custome table named (special tasks) and i have another custom table named (Main Tasks) , i have linked these two by creating a referance field (special tasks) table then created a business rule that contain this code in it (function e...
Resolved! What happened if I setWorkflow(false)
Hello, I am running a script background for updating some cases, this triggers a business rule that send mail to users, to prevent that i use the method setWorkflow(false)should I set the workflow back to true after ? what happened if I don't ? than...
Inconsistent Comment Behavior on Approval Actions for Catalog Items
Hi everyone,I'm experiencing inconsistent behavior when users reject catalog item approvals in ServiceNow. For some catalog items, the comment box appears and the comment is saved correctly and the request is rejectedFor others, the comment box doesn...
Trigger same event while scheduled job runs in 2 different condition
Hi All,I have a schedule job which triggers an event . Now the recipients receives a reminder only when the capacity review due date was 14 days away. Want to send an additional reminder 7 days before the due date. What changes should i make on the ...
Copy Work notes from Problem task to Problem Record Work notes
Hello Everyone. I am trying to create a client script so that when someone updates the work notes for the problem task that it will also put a copy of the work notes on the problem record. Similar to how a parent and child ticket works. How would I g...
Automatically create problem when more than 4 incidents with same CI, category & subcategory values
Hi,We are looking for a solution where system auto creates a problem ticket when there are more than 4 incidents are submitted for the same CI, Category and Subcategory combination , without redundancy.Can this be achieved? Has anyone found a solutio...
Management System
he system will allow employees to submit requests for cab bookings, track their booking status, and communicate with the cab management team. The focus will be on quality, reliability, and usability to ensure a seamless experience for employees and t...
Secondary NLU Model not mapping the intents as the primary
Hi Community, I'm struggling with an issue here, I have a primary NLU model (English), and grouped to this model i have a secondary model in Spanish and another one in Portuguese. My understanding is that when you group Models to a primary model, the...
Trigger Risk Assessment directly from 'Request Approval' button
Dear Community,could you please advise how to trigger Risk Assessment window directly from 'Request Approval' button?Aim is to prevent situation when:User creates Normal Change,Fills all mandatory fields on Overview and Details tabsPresses Save,Then ...
Resolved! Incident SLA without user assignment
On Incident SLA, for incident without user assignment. When a SLA breach is it looking at 'business elapsed time or business time left?
