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Resolved! ServiceNow CSA Voucher Validity

I recently completed the ServiceNow Fundamental course on Now Learning and I'm eligible for discounted CSA certification voucher for 60$, which is valid until December. I'm considering calming the voucher now but would like to know if I can take the ...

Rishabh_N by Tera Contributor
  • 1078 Views
  • 2 replies
  • 1 helpfuls

Flow not working

I am experiencing an issue with a flow. The flow is configured to trigger when an inbound email has the subject "New User". It should create a planned task using the details from the email. The flow is currently active. Although I have sent multiple ...

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Resolved! Advanced User criteria for service portal

I've read through of the few articles that said SOLVED, but have had zero luck making this work. I need a user criteria for our service portal that evaluates if the user is a member of IT.  The problem is we don't have great HR data coming into Servi...

Joe K2 by Tera Contributor
  • 836 Views
  • 3 replies
  • 0 helpfuls

Resolved! view rule

Hi experts,where can we configure/customize form views apart from view rule?We are facing an issue, all our cases are opening in US payroll view which is not expected (only usa cases should be opened in that view) . I have inactivated all the view ru...

si21 by Tera Guru
  • 604 Views
  • 3 replies
  • 1 helpfuls

Resolved! Hide Variable on the serviceportal

Hi Team, I have created a new catalog with a variable present as success criteria but that should not be visible on the serviceportal it should be visible only on the sctask  it is for their internal team.  I have tired with the ui policy and ui acti...

Alpha_K by Tera Contributor
  • 476 Views
  • 1 replies
  • 0 helpfuls

How to create ui page that is used in Ui action.

Hi Team,I have a requirement to create a UI action name "On hold" and once the on hold is clicked a Ui page should popup and it will ask the user to select1) on hold reason :- drop down with values awaiting caller, awaiting change, awaiting problem2)...

Roshini by Giga Guru
  • 417 Views
  • 3 replies
  • 0 helpfuls

Need attention flow designer hrsd

Hi All , I have requiremnet for need attention variable for hr cases 1) If the additional comments added by ay user then need attention flag true 2) if the work notes added by agent and the state is on hold then flag is off 3) again if the user added...

Dimple1107 by Tera Contributor
  • 268 Views
  • 1 replies
  • 0 helpfuls

SLA breach notifications

Hi All, 50%, 75% and 100% SLA breach notifications are triggering for INC tickets as expected but not for TASK tickets. What could be the possible reason for this behavior. Please guide.

Nikita50 by Tera Expert
  • 296 Views
  • 1 replies
  • 0 helpfuls