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Resolved! Unable to update inbound_email field from sm_config table

Hi All, I'm testing the OOB configured Inbound Action to create Security Incident. During my testing, the emails is able to ingest but it didn't create Security Incident, it seems below condition didn't met. I did research about this and there's a su...

Sev3 by Tera Contributor
  • 343 Views
  • 2 replies
  • 0 helpfuls

Regarding Dashboard data in ServiceNow

Hello All, 1. We want to see those records which were created before Apr 2024 but it's  not visible before Apr 2024 in PA dashboard. 2. Some group tickets are captured in the PA reports.Example : group 1 & group 2 tickets are merged and getting captu...

Charushila by Tera Contributor
  • 220 Views
  • 1 replies
  • 0 helpfuls

create report for Ticket Ageing

Hi All, I need to create a report where ageing calculate from the date is assigned to i.e L2 group, L1 is different group.how can i achieve this? what filter i can apply in the incident report so that it calculates the ageing from the date it is assi...

Resolved! URL Encoding Changing "%2F" to "/"

We have a URL that we would like to display on our Employee Service Centre, as a Quick Link.  The URL is:https://[REDACTED].sabacloud.com/Saba/Web_spf/EU2PRD0075/app/shared/calendar;spf-url=common%2Fcalendar%2F%3Fcontext%3Dplan As you can see there a...