Ellis AI Performance Issue

[Udaybhan]

Hi Team,

I am experiencing performance issues with Ellis AI. The application is responding slowly and taking longer than expected to process requests and generate results.

This issue is affecting my productivity and daily work activities.

Could you please investigate and provide a resolution?

Thank you.

Regards

Udaybhan

[Mark Manders · Accepted solution]

Where do you think you are? This is the ServiceNow Community. We are all here to assist others with questions in our own time. We don't 'investigate and provide a solution'. Please reach out to the correct people through proper channels.

[Tanushree Maiti]

Hi @Mark Manders 

Is that  Ellis AI connect with ServiceNow. If yes, Reach out to that vendor.

If not , you should  post your concern in correct forum to get the earliest  recommendation/fix.

[Udaybhan]

Hi @Tanushree Maiti 

Thank you for your response.

Ellis AI is integrated within our ServiceNow environment. We are experiencing slow response times and delays while processing requests.

Could you please suggest any troubleshooting steps, logs, or configurations that we can check from the ServiceNow side to identify the root cause?

Any guidance would be appreciated.

Thank you.

Regards

Udaybhan