Email notifications to external user.

Atchutaram
Tera Contributor

‎02-01-2024 05:35 AM

Hi Team,
Good Day!

                           I have one requirement, we have integrations for incidents, where there are external users who log the tickets as Guest. Is there any way i can send a email notifications to external users who are callers and are not part of servicenow.

 

We cannot enter the static email address in notifications as it goes to one user but does't not validate to every guest user.

 

How can i do this?

 

Best Regards,

Atchutram

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2 REPLIES 2

Abbas_5
Tera Sage
Tera Sage

‎02-01-2024 08:04 PM

Hello @Atchutaram,

Please refer to the link below:
https://www.servicenow.com/community/developer-forum/email-notification-for-external-user/m-p/168992....

 

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

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Atchutaram
Tera Contributor
In response to Abbas_5

‎02-04-2024 08:43 PM

Hi Abbas,

Good Day,

                    the solution which you provided was for one user email. the thing is if any external user who is not part of servicenow logs in ticket as Guest, is there any possible way i can get the user details?

And is there any chance for you to help me in development as i need assistance on some works. If you willing to help me we can discuss remaining this. email me if you are interested notoriousmma2029@gmail.com.

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