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Resolved! how to enable live agent support on portal for ITSM module

Hi Folks, I currently working on virtual agent for ITSM module only on service portal.I want to enable users directly chat wit live agent support.First iam implementing on my project, i have no idea how set up live agent. live agent support on chat w...

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anitha0887 by Tera Contributor
  • 4146 Views
  • 7 replies
  • 3 helpfuls

Assignment rules not working on the case form

Hi All,I have created 2 assignment rules with different conditions and different execution orders. But the case is still assigned to the group which having the lowest order assignment rule. If all the conditions are met, then it should be assigned to...

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suresh91 by Tera Guru
  • 627 Views
  • 8 replies
  • 0 helpfuls

Resolved! Live chat notification/Sound issue. (Agent Workspace)

Agents are getting the notification on receiving the chat first time, but agents are not receiving sound /notifications in between chat with END user & Agent. We can see all the notifications are enabled on workspace. But the sound notification is on...

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lakshmipriy by Tera Contributor
  • 521 Views
  • 2 replies
  • 1 helpfuls

Resolved! Related to Incident

When we fill the details like Caller, Short description,Assigned to , etc then the state on the incident form changes to In Progress from New , where do this default floe exist ? If anyone knows please drop the answer

RitheshB by Tera Contributor
  • 248 Views
  • 2 replies
  • 2 helpfuls

Resolved! SERVICENOW ATTACHMENT

Hello everybody! Does any one have any idea how to send a servicenow record from one instance to another? I have tried everything, but It just won't work!I've been receiving errors on octet-stream type or even the file type. I put the code bellow:sen...

Enable List Edit only for few fields

Hello Guys, Hope you are doing wellHere's the requirement: On kb_knowledge table -> List Editing is disabled in List ControlI have a group X. I want the members of this group to edit fields from the list.I want the group members only to edit few sele...