I am working on a salesforce integartion in servicenow in CSM in PDI, I have sucessfully managed to configure outbound rest message for case(when created in servicenow it is getting created in salesforce) , however i want to fetch the case in service...
Hi, We have a catalog consisting of an MRVS. The requirement is to create as many SC Tasks as the number of rows in MRVS. This is achieved.However, under variable editor section of each SC Task, it is required to show only "1 row of MRVS" for which t...
Please help to create an agent in Microsoft Copilot Studio that will answer the end user on the status of open tickets.
Hi , I want creaate a script include and client script for GRC:Advance core Issue triage,in onload client script wrote to get value of field and call a script inlude to fetch particular group based on that field value. But the script include not trig...
I created a Flow designer with Do the following logic and created multiple parallel approval when certain condition matches. But how can i stop the flow until the triggered flows are actioned.
Hello Team,I'm working on a Virtual Agent (VA) and noticed that the topic confirmation message currently uses the format:"You'd like help with {Topic name}. Is that right?"However, I want to enhance the user experience by including the topic descript...
All, If the utterance matching only one topic. Is there an out-of-the-box feature in ServiceNow Virtual Agent (VA) that allows the VA to confirm with the customer user, based on their utterance, whether they are inquiring about a particular "TOPIC" ...
I made a post the other day asking about canceling flows.This morning, I checked to see if there were any comments and I saw that it was "Marked as spam". Is there anything I can do to prevent this or resolve it? I submitted an "abuse report" but the...
Is there any tool or script which can be used to migrate catalogues from third party to ServiceNow.
Hello everyone, We are facing difficulties in enabling Incident Template usage in Service Operations Workspace, (SOW.) Our agents can see them in UI16, but are not able to in SOW. Is there a specific role, plugin, or configuration that needs to be c...
Hi folks, I've created a map page in the cmn_map_page table and it works and displays as expected. However once I impersonate certain people, the map page is blank and in the console there is an error message saying 404 not found shown below.Map page...
Hi Community,I have a requirement like, When a user moves the Change Request to the Review state, the associated Implementation Task should not auto-cancel. If the system attempts to cancel the Implementation Task during this transition, it should be...
We have a user who has created a freeform visual task board, yet they are unable to add task to their on freeform board. If attempting to add a task, they get a message stating " You do not have permissions to modify this record". It was my understa...
Hi all,I’m part of the quality team, and we’re looking to simplify our ticket audit process. Right now, we manually review work notes, state changes, and sla timeline to assess response times, documentation, and resolution quality.Is there a way in S...
