Hi All, I am trying to integrate Solarwinds with ServiceNow and as part of that I can see there's a OOTB Robust Transform Map that I need to customize based on our requirement, Now my ask is how can I set Coalesce, I am not finding anything where I c...
Hi experts,We identified more than 100 duplicate active department records. We have the list of active records from workday.Now I need an approach to remove duplicates from servicenow ( these records might be referenced in any user record or other ta...
Hi Everyone,I wanted to understand whether in real production environments there are scenarios where multiple SLAs need to be applied to a single Incident.If yes, in what kind of situations does this typically happen?It would be really helpful if som...
I have a requirement to extend table "sn_customerservice_case" to 6 child tables like payroll, HRservice, NAprocurement, EUprocurement etc..What is the best practice as per ServiceNow to extend CSM table?Shall I create as "x_csm_payroll_case"? or lik...
I need alert opened date should be populate on detection time filed in the incident, Please suggest how to achieve this requirement and i have tried below After Business Rule on incident table but not works: if (!current.u_detection_time && current.u...
we are moving from the security incident table to the custom security table which is same as security incident table. we have 17 client which are domain separated, and security table is in the domain A and custom security table is in domain for this ...
Need to create a report in ServiceNow that will display the following two things. The 5 oldest catalog task and These need to be grouped by Assignment group.
We are looking to integrate a third-party translation tool within our corporate/organization environment that can be easily integrated with our ServiceNow instance. We want to explore free or low-cost alternatives that support REST API integration. S...
Is it possible to take yes/no variable fields or checkbox variable fields and turn them into numbers for scripted factors? If so, anyone have a sample script to try out?
hihow can we sort this attachment issue
Hello, I'm trying to leverage the Document Management functionality (ds_document) but I noticed there is no attachment icon visible on the form of a document record. See attachment.How could I do enable attachment on ds_document form ?
Hello Everyone, I have one Dashboard and having the reports type is column .i have one construction table in the one filed -CSP field having the options FL Validation, S-Failed, S-Success,C-Failed, C-Success, D-failed, D-Successbar char also like bel...
Hi Everyone, In servicenow instance, there is a menu option called 'Create Major Incident'. After clicking this button, it will redirect to a new record of major incident Similar1y, I want this functionality in CSM workspace and SOW workspace. Cu...
I Have a Task To Create a Custom Export button and Also Do some Styling in the Exporting Excel Sheet Like Logo adding and Coloring the "cells"Is It Possible?
Hi everyone,I’m trying to upload a document in the Virtual Agent window using the out-of-the-box (OOTB) document upload feature in Enhanced Chat. I have a couple of questions:The default file size limit is set to 1024 MB, but in Virtual Agent it stil...
